Call Center Lubbock Tx

SHADARAH PEBSWORTH

**** ******* **** **** ******* Tx, · 806-***-****

*******@*****.***

My name is Shadarah Pebsworth, I have been working in the public for over fifteen years. I have worked as a secretary for an insurance office for a long time. Then in February of 2017 I moved to Lubbock Tx where I still currently live. I worked as a CNA for 4 years until fall of 2021. I started part time at First United Bank. I have since moved to the call center full time in September of the same year and absolutely love being in this position. Our staff and customers are why I stay at my job. Things are quickly changing. I’m looking for a remote job where I can work from home. I will be moving in the next few months. A remote job will be the best decision for me in this season of my life.

EXPERIENCE

SEPTEMBER 09, 2022 - TO PRESENT

CALL CENTER REP, FIRST UNITED BANK

I take calls from 7:30AM-5:00PM I do work over time when its needed

I verify checks, make check orders, verify Positive pay customer checks also

I mail out notices, I do change of address, update records, scan in documents,

I use contact center daily, Xperiance for customer accounts, silver lake,

Co-Pilot for online banking, Client central for Debit Card changes and updates

Inter office fast communication Webex, and email

Stop payments, Unauthorized Debits, Debit Card Disputes, Debit card orders

APRIL 18, 2022 - SEPTEMBER 08, 2022

COURIER, First United Bank

I run statements and mail them out that day

I get the mail and deliver mail Monday – Friday

I also have NSF I run and mail every day and other documents as well

I also package all out going branch mail and get it mailed out every Friday

JUNE 2010 – MAY 2022

SECRETARY, pebsworth insurance Agency

I filed paperwork, shredding and

I also organized promotional bags of goodies ever quarter for specific companies

I have done customers new options that fit them and help them save money

I took payments over the phone

EDUCATION

MAY 2015

DIPLOMA, Floyd Municipal school

I graduated 8th in my class, had a final GPA of 3.5. I was selected as Secretary my senior year in FFA also, Student Body President and Prom queen.

JULY 2018

CERTIFIED NURSE AID, Three Star medical Training

i had high scores in the written exam and the skills exam graduated with a 4.0

SKILLS

Phone Etiquette

Customer service

Sanning documents

Check verification

Balance checking

Unauthorized Debits

Ordering Checks

Loan Payments

Computer skills

Online banking

Word processing

Debit Cards

Debit Card Clime disputes

Stop Payments

CD Rates

Account changes

Contact this candidate