Customer Service Data Entry
Resume:
Rashan Rai
Hicksville, NY *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Specimen Accessioner
Icon Labs - Farmingdale, NY
November 2022 to Present
Data entry into computer, enter patient information into computer, open boxes, scan labels and sort specimens into correct containers and temperature. Lab Assistant
New York Blood Center - Westbury, NY
October 2023 to 2024
Lab Aide
Sunrise Medical Laboratories - Hicksville, NY
May 2022 to July 2022
I am bilingual and can speak various languages including Hindi, English, and Punjabi. Young, energetic, and sociable. Proficient in customer service and representation. Excel in working with others to create a positive work environment. Here are my former jobs. Lab Aid- Sunrise Medical Laboratories MAY 2, 2022- JULY 2022 1. Carting: I would work on two different carts, the blood cart and general cart. I would go around collecting specimens from accessioner and evaluate certain elements to see where they belong. For the general cart I would collect specimens that belonged to hematology, pathology, microbiology, and toxicology. These samples would include urine and STI tubes for example. For the blood cart I would go around and pick up marked blood samples. I would pick them up and hold them to see if there was any gel in the liquid. If there was I would put them separately apart from the ones that were clear. Afterwards, I would go place them near the bench and another worker would place them in the centrifuge. 2. Automate: I learned to use the automate lab machinery and would pick up racks full of specimens and put them in the proper location. I would refill the pipette tips when they would run out and calibrate the machine when it would go idle. Near the end of my shift I would clean machinery infrastructure. I would take out the alloquats and clean them in a solution. Then I would take out the garbage from the machines. 3. Archiving: I would Archive specimens into computer. I would have red tops and white tops. Th reds would be blood samples and whites would be serum. I had my own lab login and would go into Anterim program where I would scan each sample and place it properly in the trey. Afterwards I would place the trey in this huge rack that contained all samples separated by specific types. 4. Other Responsibilities: Go into freezer where specimens are kept and discard them accordingly. Fill in test tubes into a container and write down date and time for record keeping. Cap samples that needed capping. Separate trips and quad samples and hand off to other workers. Uniqlo Clothing- November 2021- January 2022
Retail clothing job
Century 21- managing fitting room, cashier work, and helping out customers on the sales floor. Holiday Inn- cashier work, setting up coffee stations, restocking cooler, banquet serving Cashier/Customer Service
Century 21 Department Stores - Westbury, NY
November 2019 to November 2020
Fitting room attendant/cashier. POS
Education
High School and starting College in Science and Mathematics Nassau Community College - Long Island, NY
September 2022 to Present
Skills
• People Management, Engaging with People
• Waiter
• Restaurant Server
• Busser
• POS
• Customer Service
• English
• Cash Handling
• Punjabi
• Hindi
• Laboratory Experience
• Microsoft Powerpoint
• Quality control
• Cash handling
• Order entry
• Customer service
• Specimen collection / processing
• Documentation review
• POS
• Laboratory experience
• Hospitality
Assessments
Customer service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Real estate — Proficient
May 2023
Matching listings with specifications
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Completed
February 2022
Influencing and negotiating with customers
Full results: Completed
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
January 2024
Responding to customer situations with sensitivity Full results: Proficient
Typing — Proficient
May 2023
Transcribing text
Full results: Proficient
Call center customer service — Proficient
June 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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