Data Entry Customer Service
Resume:
Eduardo Boris Peacock
***** ** **** *******, *****, FL 33178
*****.***@*****.***; ********@*****.***
SUMMARY OF QUALIFICATIONS
10+ years of experience in Customer Service including areas such as: Sales over the phone and person to person, Collections, Customer Relations
Proven ability to identify, capture data and analysis.
Extensive experience in providing the best service possible all times.
Visionary leader with the ability to identify and execute business products/solutions, and motivate team
KEY SKILLS AND COMPETENCIES
Approaching customer in a way that is natural and fits the individual situation.
Providing feedback to management concerning possible areas of improvement.
Able to use appropriate words and tone when dealing with difficult costumers.
Follows broadly established guidelines and processes.
Fully aware of all relevant data protection and confidentiality issues.
Watching out for verbal and non-verbal signs when a costumer is unhappy.
PROFESSIONAL EXPERIENCE
Sita Devi Tutoring
Tutor for children of all ages up to 12th grade.
September 2023 up to date.
Perry Ellis International
Doral, FL
Data Entry/Import traffic coordinator
February 2023 – August 2023
Duties and Responsabilities
Data Entry – scan,upload and load into company’s server 7501 documents, process import invoices, enter Ranges Data for different Its, assist with all import needs.
Importa traffic coordinator – In charge of approving containers coming from Asia including China, Singapore, India, Jordan and other countries, follow up on Eta and provide solutions if any delays.
BERTLING LOGISTICS
Medley, FL
Support Logistic Coordinator
January 2022 - June 2022
Duties and Responsibilities
Assist with warehouse orders, whether receiving the order, or verifying that it has all required documents and that all information is correct, labeling and processing order once ready.
Assist with expediting orders, to make sure it is received with no delays, find out eta, dimensions and all required paperwork.
Assist with Air and Ocean exporting of orders to different countries, documents required, booking, loading of container and orders in the system and ensuring the cargo arrives in time plus billing of shipment.
Assist with preparing the orders, once ready, in SAP for billing purposes.
Provide and complete reports of orders and shipments that were completed in Excel monthly.
PRICESMART Inc.
Medley, FL
Logistic Documents Specialist
November 2020 to December 2021
Duties and Responsibilities
Responsible for processing all export documents to Caribbean and Latin America countries.
Coordinate with Country Compliance Team and Carriers all merchandise export process. · Specialist in all documents relate: Export Certificates, SED & SLI docs, Commercial Invoice, etc.
Evolution Logistics Inc.
Medley, FL
Logistic Coordinator/Specialist
November 2019 – up to date
Duties and Responsibilities
Responsible for coordinating warehouse inventory and billing.
Prepare and ship domestic orders for different companies.
Quote and arrange pickups of different cargo inside the united states for different companies.
Create shipments by ground or ocean, as well as prepare the Loading and the different documents required.
Universal Services
Panama, Panama
Translator / Teacher / Tutor
2017 - 2019
Duties and Responsibilities
Translate documents and in person events.
Teach adults and children Spanish or english.
IQOR Corporation
Panama, Panama
Team Leader - Customer Service Supervisor
2013 - 2017
Duties and Responsibilities
Assist Agents with escalations and provided support to agents or supervisors whenever necessary. Coached and assigned tasks to a group of 15 agents. Granted rights to VPI Coaching software for all monitoring and coaching, listened to agent calls and provided feedback. Accessed to all KPI’s tools to make sure that my agents where complying with their metrics and measured their skills. Handled vacations and days off requests and prepared schedules. Monitored the floor and assisted my agents with their live calls. Supervisor privileges were assigned in CRM and Avaya, as well as access to Email using Outlook, Spark to communicate with client and and their employees, Microsoft Office and others.
EDUCATION
MEDUCA Panama
English/Spanish Authorized Public Translator Certificate and License 2019
University Latina of Panama Panama
Master in Business Administration 2007
University Latina of Panama Panama
Bachelor in Marketing and Advertising 2005
AREAS OF EXPERTISE
Logistics
Data Capture/Analysis
Operation Supervision
Team Building
TECHNICAL SKILLS
Microsoft Office
ADOBE
MAGAYA
Primus
SAP
BLU
WMS Management Sys.
AS-400
ADDITIONAL SKILLS
65 wpm Typist English or Spanish
PERSONAL SKILLS
Hard working
Passionate
Pro-active
Excellent Communicator
Self-Discipline
Active Listening
Positive Language
LANGUAGE
English
Spanish
REFERENCES
Available upon Request
Contact this candidate