Sachindra Sinha

703-***-**** ad4pdp@r.postjobfree.com http://www.linkedin.com/in/sachindrasinha7

Career Summary

•Transformational Executive with a background in leading people, projects, and programs, providing both technical and business management skills to develop and lead top-performing teams in design, strategy, and continuous improvement initiatives, achieving operational optimization and driving growth and success.

•Served as a go-to problem-solver across career for multiple organizations due to being a knowledgeable resource, resulting in being tapped for various key projects and being recognized for unparalleled reliability and expertise.

•Leverage extensive expertise to lead a team of 17 resources and manage the $20M budget, working closely with project leads and providing support for the program office, scaling the organization, and implementing innovative technologies to build a solid foundation to meet future needs.

•Responsible for assisting the US Army CIO Enterprise Cloud Management Agency (ECMA) with a digital transformation, providing expansion and continuous improvement to the cARMY Common Shared Cloud Services, spanning multiple cloud environments, classifications, and geographic locations, supporting the pivot to digitally matured cloud-enabling capabilities.

•Recruited for expertise to assist the US Air Force in an initiative to establish a standardized, innovative, and cloud-based service delivery platform across the Air Force, launching ServiceNow to modernize capabilities and support the enterprise service across bases to service Airmen and Guardians.

Professional Work Experience

ABC Security LLC – Ashburn, VA

Program Manager 2023 – Current

•Leverage extensive expertise to lead a team of 17 resources and manage the $20M budget, working closely with project leads and providing support for the program office, scaling the organization, and implementing innovative technologies to build a solid foundation to meet future needs.

•Responsible for the management of multiple projects simultaneously, driving all aspects of the Release/Deployment lifecycle, including scheduling, coordinating, and collaborating across the enterprise of software development life cycle (SDLC), as well as assisting the organization in securing $12M - $15M in new projects.

•Provide strategic direction and guidance in supporting Change and Configuration management processes for hardware and software and maintaining CMDB.

•Integral in supporting applications by developing strategic scheduling and planning for software releases spanning application software deployments to production environments.

•Created innovative ITIL-compliant configuration management procedures, focusing on identifying and resolving any existing issues.

•Led the management teams in defining ITIL-compliant processes, establishing process maps, documentation, and work instructions, and implementing and training customers on innovative IT and software tools.

•Monitored, analyzed, and approved performance dashboards, reports, presentations, and actionable recommendations for various levels of leadership, providing critical updates on performance measurement systems, integrated datasets, tools, and processes.

•Facilitate Change Control board meetings, tracing the progress of documentation control per customer change control boards where candidates must identify problems and provide solutions to various SCM technical problems.

•Oversee the planning of population and management of the configuration database, central libraries, and tools, maintaining regular housekeeping concerning the configuration database.

•Responsible for transforming business processes into operational processes that ensure meeting or surpassing organizational goals.

•Launched IT Infrastructure Library improvement initiatives, including Service Improvement Plans, estimates, schedules, and budgets.

Capgemini Government Solutions LLC – McLean, VA

Senior Manager 2022 – 2023

•Responsible for assisting the US Army CIO Enterprise Cloud Management Agency (ECMA) with a digital transformation, providing expansion and continuous improvement to the cARMY Common Shared Cloud Services, spanning multiple cloud environments, classifications, and geographic locations, supporting the pivot to digitally matured cloud-enabling capabilities.

•Introduced a single IL3 compliance production instance of ServiceNow as a SAAS solution, establishing a globally-dominate cloud ecosystem to deliver a secured, digitally matured, accurately designed ITSM platform, supporting the 69K users.

•Communicated with stakeholders to identify client business and technical requirements, analyze the task scope, and develop roadmaps for the future state.

Frontier LLC – Vienna, VA

Senior Manager 2021 – 2022

•Recruited for expertise internally for parent company to assist the US Air Force in an initiative to establish a standardized, innovative, and cloud-based service delivery platform across the Air Force, launching ServiceNow to modernize capabilities and support the enterprise service across bases to service Airmen and Guardians.

•Responsible for performing capability and maturity assessments, ensuring the Air Force receives an industry-leading ITSM platform correctly designed, developed, and deployed across the organization.

•Monitor performance and IT capabilities and leverage the findings to recommend actions supporting immediate and long-term strategy in compliance with the ever-changing technology, providing a more efficient user experience.

Indra Soft LLC – Annapolis Junction, MD

Integration Lead 2020 – 2021

•Directly responsible for providing technical and administrative leadership for the software development and integration team of 6 resources in delivering services to the Defense Information Systems Agency, transitioning from a Remedy platform to ServiceNow and Cloud ecosystem.

•Facilitated a seamless migration from the legacy systems to Azure and ServiceNow Cloud solutions, establishing project roadmaps and activity schedules and allocating resources to daily tasks and overall project objectives.

•Responsible for forecasting budget estimates and statements of work and monitoring performance to ensure alignment with the design concept and user expectations.

Falconwood Inc – Navy Yard DC 20003

Service Delivery Manager 2019 – 2020

•Provided subject matter expertise to the Department of the Navy and assisted in identifying and planning for ITIL process improvement projects, SIP plans, estimates, schedules, and budgets, supporting 669 Naval Bases.

•Responsible for building, training, and leading the SLM team, utilizing trust, delegation, participation, and coaching to achieve the highest performance levels.

Loyola Enterprises – Virginia Beach, VA

Program Manager 2018 – 2019

•Performed as Program Manager in the President's Executive Office (White House), directing the Software Lifecycle Management teams in defining processes, creating process maps, documentation, and work instructions, as well as training customers on new cloud-based software tools (ServiceNow).

•Transitioned the White House Information Technology System Service Desk from a Remedy/Jira/Confluence environment to a ServiceNow Platform, establishing new processes, forms, workflow, policies, actions, access control, and interface configurations to achieve or exceed client expectations.

Additional Experience:

GEO North – Configuration Manager CSA LLC – Requirement Manager Secured Network LLC – ITSM Consultant

CGI Federal – Project Manager, ITIL Architect

Education & Certifications

University of New Haven – Master of Science, Computer Science

Bangalore University – Bachelor of Science, Industrial Engineering

Clearence: Secret

Scrum Master Project Management Professional ServiceNow System Administrator TOGAF ITIL Foundation V4 ITIL V4 Managing Professional ITIL Expert V3 Management Across the Life Cycle Operational Support and Analysis Service Strategy Continual Service Improvement Service Design Release Control & Validation Release Control & Validation

Core Competencies

Portfolio Management

Enterprise Architecture

ITSM Architecture

Software Development Lifecycle

Performance Management

Team Building & Leadership

Requirement Management

Project Management

Program Delivery

Continual Service Improvement

Change Management

Agile Methodologies

Configuration Management

IC Ecosystem and CMDB

Budget Management

Process Management

Governance Frameworks

Vendor Management

Cross-Functional & Executive Collaboration

Analytics Decision-Making

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