Passionate quality assurance professional with **+ years of experience in ISO, ISMS, WHS, CMMI, Lean continuous improvement & Agile across various domains. Looking for challenging quality management/process improvement roles in any type of industry.

Skills

ISO 9001:2015

ISO 45001:2018

ISMS 27001:2022

ISO 13485: 2016

Lean continuous improvement

CMMI V2.0

Six sigma

Agile

Work History

Sep 2023 Quality Manager – Transportation

Dec 2023 R2P Asia-pacific, Sydney, Australia

•Primary responsibility is to facilitate ISO external audits and customer audits.

•Maintain and further develop all aspects of the IMS (Integrated Management System) encompassing - ISO 9001 Quality Management System (QMS), ISO 45001 occupational health and safety management system.

•Support the group-wide setup of an effective QMS and harmonisation of structures across different group entities.

•Establish a system of KPIs to routinely quantify and monitor compliance with and performance against established processes.

•Develop and execute corrective and preventive measures.

•Perform quarterly WHS audits and ensure the implementation of actions.

•Conduct training and/or instruct on the IMS.

•Ensure calibration of tools and test equipment as required.

•Plan, prepare and carry out internal, external and supplier audits.

•Implement continuous improvement activities like VSM, 6S, skills matrix etc.

Aug 2022 Delivery Excellence Manager – Various projects

May 2023 CAPGEMINI, Hyderabad, India

•Conducting DQA’s (Delivery Quality Audit) for entire Insights & Data unit

•Setting up quality governance model for selected projects.

•Optimizing complex processes using lean six sigma.

•Preparing process flow/value streams and identifying improvements for Oil & gas, aerospace and telecom projects.

•Performed ISO 9001:2015 internal audits.

•External ISO & ISMS audit support

•Trainings to delivery teams on Quality implementation

•Established Quality management directory

•Developed PGP (project governance model) and enabled the delivery teams in documenting end to end project plan, change management (scope), risks, issues, communication & escalation matrix, metrics, KPI’s and more.

Nov 2020 Staff Quality Manager (individual Contributor) – All Teradata products Aug 2022 Teradata, Hyderabad, India

•Internal and external ISO 9001 audits

•CMMI V2.0 L3 implementation

•Managed central quality directory.

•Product release audits and thereby provided go/no-go based on criteria met.

•Agile assessments for shortlisted projects

•Implementing lean six sigma optimization using VSM, defect analysis, Voice of customer etc

Apr 2018 Quality Assurance Lead – Various IT projects, Aerospace eng

Oct 2020 Infosys Limited, Hyderabad, India

•Implementation of quality management systems in line with ISO 9001:2015, CMMi V1.3, CMMi V 2.0.

•Conducted lean/continuous improvement workshops on quarterly basis for high revenue projects using tools like VSM, Demand capacity analysis, skill matrix, process flows etc

•Agile maturity assessments performed and highlighted key opportunities to leadership.

• Metrics data collection, investigation, and reporting during monthly maturity meetings

•Implemented compliance by conducting rapid quality reviews and providing suggestions.

•Evaluated process flows, methods, quality management system documented procedures as per ISO standards & CMMI guidelines.

•Developed PGP (project governance model) and enabled the delivery teams in documenting end to end project plan, change management (scope), risks, issues, communication & escalation matrix, metrics, KPI’s and more.

May 2012 Quality Assurance Engineer – Oil & gas, Telecom, and IT

Mar 2018 Cyient Limited, Hyderabad, India

•ISO 9001:2008, 2015, ISMS certifications & sustenance

•Facilitated root cause analysis, FMEA and Risk management for assigned projects.

•Release audits for Telecom & Oil and gas projects

•Metrics data collection, investigation for control tower (KPI tool)

•Rapid quality reviews for critical projects and alerting on risks and failures.

•Conducted trainings on ISO requirements and quality concepts to project teams.

•Monitored overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level.

•Facilitated and mentored the project teams on BESt (Business excellence and standardization), a holistic approach implementing lean – VSM, kaizens, innovation, skill analysis, 6S, Voice of customer etc.

Education

Oct 2012 MBA: Human Resources Management & Marketing

Nov 2014 Jawaharlal Nehru University - Kakinada

Jul 2009 Bachelor of Science: Maths, Electronics & Computer Sciences

Apr 2012 Andhra University – Visakhapatnam

Accomplishments

•Successfully completed many ISO 9001:2008, 9001:2015 certification audits for the projects assigned with zero/minor NC's.

•Received Best Associate awards 8 times for effectively implementing lean, quality across multiple accounts.

•Coordinated for reducing customer escapes and improving CSAT (Customer Satisfaction) across all accounts.

•Acquired Gold team member for driving Lean assessment for Microsoft account.

Certificates

•Bureau veritas certified auditor - ISO 9001:2015

•Agile scrum master

•SAFE 5 practitioner from scaled agile.

•Six sigma black belt

•Lean mentor

•ISO 45001:2018 internal auditor

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