WIDMARK POLYNICE

***** ******* ****

Stevenson Ranch CA, 91381

Phone :661-***-****

E-mail: ad4p2b@r.postjobfree.com

Objective: To obtain a position as a Windows Systems Administrator

EDUCATION

ITT TECHNICAL INSTITUTE Houston, TX

A.A.S. Degree- Electronics Engineering Technology Received: 04/1992

College of the Canyons, Valencia, CA

Certificate of Achievement in Computer Networking Received: 08/2014

College of the Canyons, Valencia, CA

Associate of Science Degree in Computer Networking Received: 12/2014

Brandman University, Santa Clarita, CA

Bachelor of Science Degree in Computing Technology In progress

TECHNICAL SKILLS

Experience supporting a Windows migration project

Experience with PC Refresh for Windows and Mac hardware

Experience working with end users to ensure PCs that are deployed are fully functional and troubleshooting for any found errors

Windows 10 PXE Imaging

Experience installing Rack and Stack

Experience with Remote Desktop Services

Proficient in using Hyper-V Virtualization

Proficient in configuration and implementation of Group Policies

Experience with TCP, IP and IP routing, LAN, WAN protocols

Experience with Active Directory, Domain Name System, DHCP, Windows Internet Naming Service, and Microsoft Exchange

Computer proficient in both PC and Mac platforms, with experience using Microsoft Word, Excel, Access, PowerPoint.

Ability to perform break fix on desktops\laptops

Experience with Microsoft Surface Pro 4 tablets

Experience with configuring iPhone/iPad, Android mobile devices

Experience installing a Trusted Platform Module Chip on a server

Proficient in JAVA Programming

Experienced in the creation of web sites and remote web site administration using HTML, CSS and FTP

Experience with Windows Server 2008, 2012

POS equipment knowledge

EMPLOYMENT HISTORY

Tech Support - Desktop, Field Services 10/2023 – 02/2024

Optum Healthcare Company, El Segundo, CA.

Provided tier 2 support for Active Directory issues, resolving over 40 tickets per week without escalation and consistently receiving positive feedback from end users.

Provide Support for MS Office Suite, Cisco VPN.

Mapping network printers.

Utilize ServiceNow ticketing system.

IT Asset Management tasks.

Install hardware and software on workstations.

Installing Citrix Workspace.

Re-image computers perform data migrations and restorations.

Mapping network share drives.

Mapping network printers.

Intune Company portal.

Provide Support for MS Office Suite, Cisco VPN.

Responsible for providing end users support post upgrade.

Microsoft SCCM Application Deployment.

Troubleshooting of hardware and software problems for desktop and laptop computers.

Responsible for supporting the upgrades of Desktops & Laptops to Windows 10.

Physically removed old hardware and install new hardware for end users.

Ensured retired device is encrypted and ready for disposal.

Update asset management for all deployed and decommissioned equipment.

Provide Level 3 end user support.

Senior Desktop Support 07/2020 – 09/2023

Quest Diagnostics., Valencia, CA.

Provided Active Directory services across multiple domains, including user account management, group policy objects (GPOs), and organizational units (OUs) design and implementation.

Collaborated with the IT team to optimize Active Directory performance and reliability.

Responsible for supporting the upgrades of Desktops & Laptops from Windows 7 to Windows 10.

Physically remove old hardware and install new hardware for end users.

Troubleshooting of hardware and software problems for desktop and laptop computers.

Install hardware and software on workstations.

Utilize ServiceNow ticketing system.

Re-image computers perform data migrations and restorations.

PowerShell scripting for Middleware applications.

Microsoft Configuration Manager for imaging.

Remote software and support (Dameware & Beyond Trust).

Provided onsite/remote end user support on Windows.

Responsible for providing end users support post upgrade.

Provide Level 3 end user support.

User Data/Email migration (Microsoft OneDrive & conventional data transfer).

Microsoft SCCM Application Deployment.

IT Asset Management tasks.

Installing Citrix Workspace.

Installing BitLocker Encryption.

Installing and setting up Middleware Applications.

Mapping network share drives.

Mapping network printers.

Provide Support for MS Office Suite, Cisco VPN.

Update asset management for all deployed and decommissioned equipment.

PC Refresh Technician 12/2019 – 01/2020

Lakewood Regional Medical Center

Tenet Healthcare

Dell EMC Dell Services

Unpacked, configured, and imaged desktop computers.

Backup and migration of end user’s data.

Printer mapping.

Deployed PCs for end users.

Deployed PC peripheral hardware to end users.

Mapping network drives

PC Refresh Technician 08/2019 – 09/2019

Warner Bros

Dell EMC Dell Services

Deployed PCs and Macs for end users.

Deployed PC peripherals hardware to end users.

Backup and migration of end user’s data on Windows and Mac OS.

Printer mapping for Windows and Mac OS.

Mapping network drives for Windows and Mac OS.

Imaging, configure and install replacement PCs and Macs.

Assist with office moves; computer and peripheral disconnect and reconnect.

PC refresh for Windows and Mac hardware.

Computer Technician 06/2019 –11/2019

UNISYS/CENSUS FITD PROJECT

Dell EMC Dell Services

Unpacked, configured, and imaged desktop, and laptop computers.

Rack and stack HP servers.

Deployed PCs for end users.

Deployed PC peripheral hardware to end users.

Backup and migration of end user’s data.

PC Refresh Technician 05/2017 – 03/2019

Radiant Service Partners

Baskin Robbin RSVP(NCR) POS equipment refresh

Installed and configured Windows 10 on POS terminal.

Installed and configured proprietary software for customer.

Program POS Software for Baskin Robbin.

Configured NCR POS printers to operate with terminals via serial/network interfaces.

Configured TCP/IP

Installed Category 5 cable from network printer to Cisco switch.

Installed and configured Verifone payment system.

Trained staff to utilize all functions of software.

Decommissioned old POS equipment.

PC Refresh Technician 10/2016 – 04/2017 Benchmark Technology Group., Alpharetta, GA

Union Bank MUFG Equipment Refresh Project.

Installed and configured Windows 10 operating system on workstations

Installed new equipment at branch.

Configured and imaged devices. Desktops and Microsoft Surface Pro 4 tablets

installed a Trusted Platform Module (TPM) Chip on a server.

Performed break fix on desktops/laptops.

Troubleshoot hardware, software, and network.

Backup and migration of data, documents, settings, network printers, and share drives.

Wiped hard drives to prepare for return shipment.

Decommissioned old equipment at branch.

Asset tracking and reporting.

Provided next day on-site support for customer.

PC Refresh Technician 09/2016 – 04/2017

PCM IT Solutions & Services., El Segundo, CA Imaged desktop and laptop computers to Windows 10 64-bit image

Installed licensed software needed by customer

Transferred data from customer’s old computer to their new one.

Backup and migration of data, documents, settings, network printers, and share drives.

PC Refresh Technician

SmartSource Inc., Charles, IL 09/2015 – 08/2016

Assisted in PC Refresh project at Chase bank branches in the region. Installed systems, PXE boot the OS install, ensured peripherals connected. TPM Chip Server Install. Asset tracking and reporting. Decommission Old Equipment at Branch. Provide next day on-site support.

PC Refresh Technician

Matrix Resources Inc., Atlanta, GA 02/2015 - 08/2015

Machine Operator

Special Devices Inc., Moorpark, CA 01/1996 – 01/2009

Assembler

Compaq Computers, Houston, TX 03/1992 – 05/1993

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