Susantha Abeywickrama

Assistant Manager Diploma in Accounting and Finance

PROFILE

Dedicated and results-oriented professional with over two decades of extensive experience in various roles, ranging from operational management to business development and training. Demonstrated expertise in driving business growth, enhancing operational efficiency, and fostering strong client relationships. Proven track record of successfully leading teams and exceeding targets in dynamic environments. Seeking to leverage skills and experience in a challenging Assistant Manager role. WORK EXPERIENCE

Assistant Manager

Pan Asia Bank Corporation PLC

Gampola, Pilimathalawa, Matale, Badulla

2018 - 2024

• Directed daily operations across multiple branches, ensuring adherence to regulatory standards and delivering superior customer service.

• Formulated and executed strategic plans to achieve branch targets, resulting in consistent revenue growth and enhanced profitability.

• Led and mentored branch teams, fostering a culture of high performance, collaboration, and continuous improvement.

• Implemented innovative sales and marketing initiatives, resulting in increased market share and customer satisfaction.

• Developed and maintained relationships with key stakeholders, including corporate clients and regulatory authorities.

Prime Banking Business Development Officers Coordinator (Island-wide) Pan Asia Bank Corporation PLC

2014 - 2017

• Oversaw Prime Banking and Branch Business Development operations across a network of 75 branches, ensuring alignment with organizational objectives.

• Developed and implemented strategic initiatives to drive Prime Banking product penetration and market expansion.

• Conducted market research and analysis to identify emerging trends and opportunities for business growth.

• Coordinated cross-functional teams to execute marketing campaigns and promotional activities effectively.

• Monitored performance metrics and KPIs, providing regular reports and insights to senior management.

Bank Business Development Officer

Pan Asia Bank Corporation PLC

2011 - 2014

• Spearheaded business development activities, identifying new market segments and revenue streams.

• Cultivated and maintained relationships with high-value clients, providing tailored financial solutions to meet their needs.

• Achieved and surpassed sales targets consistently, contributing to the bank's overall growth and profitability.

• Collaborated with product development teams to enhance existing offerings and launch new products and services.

• Conducted competitor analysis to stay abreast of market trends and inform strategic decision-making.

CONTACT INFO

PHONE

+94-77-137-****

WHATSAPP

+94-77-137-****

MAIL

ad4p0s@r.postjobfree.com

LOCATION

No.44/2/A, ”Polwattegedara”

Pallegunnapana, Polgolla,

Kandy, Sri Lanka.

IT SKILLS

• Microsoft Office Suite

• Salesforce

• SAP

• QuickBooks

SKILLS

• Leadership

• Strategic Planning

• Team Management

• Customer Relationship Management

• Sales Techniques

• Problem-Solving

• Communication

• Financial Analysis

• Market Research

• Training and Development

• Project Management

• Process Improvement

Certified Trainer

Pan Asia Bank PLC

2011 - Present

• Designed, developed, and delivered comprehensive training programs for bank staff, focusing on sales techniques, product knowledge, and customer service skills.

• Utilized adult learning principles and instructional design best practices to create engaging and effective training materials.

• Conducted needs assessments to identify skill gaps and training needs, tailoring programs accordingly.

• Evaluated training effectiveness through assessments and feedback mechanisms, continuously improving content and delivery methods. Regional Trainer

Ceylinco Life Insurance PLC

Kandy

2010 - 2011

• Developed and delivered comprehensive training programs tailored to the specific needs of insurance agents within the Kandy region, enhancing their product knowledge and sales skills.

• Conducted regular workshops and seminars on insurance policies, industry regulations, and customer service best practices, resulting in improved agent performance and increased client satisfaction ratings.

• Implemented innovative training techniques, including role-playing exercises and interactive simulations, to foster a dynamic learning environment and facilitate better comprehension and retention of material.

Operation Manager

Alpha Digital Computers & Technologies (Pvt) Ltd

Navinna, Maharagama, Colombo

2008 - 2010

• Handled by 55 Island-wide branches, Branch Managers, and trained in skill development, business, marketing, and motivation.

• Directed operational activities across multiple branches, ensuring efficient and effective service delivery.

• Implemented quality control measures to maintain high standards of service and customer satisfaction.

• Managed a diverse team of employees, providing leadership, coaching, and performance feedback.

• Developed and implemented process improvements to streamline operations and reduce costs.

• Collaborated with senior management to develop strategic plans and objectives for the organization.

Personal & Operation Manager

BMES (Pvt) Ltd

Park Road, Colombo 05

2002 - 2006

• Oversaw day-to-day operations, including administration and payroll systems, for a large workforce across multiple sites.

• Managed site supervisors and support staff, providing guidance and support to ensure smooth operations.

• Implemented best practices for workforce management, including recruitment, training, and performance evaluation.

• Developed and maintained relationships with clients and stakeholders, ensuring high levels of customer satisfaction.

• Implemented systems and processes to improve efficiency and productivity, resulting in cost savings and improved profitability. LANGUAGES

ENGLISH

TAMIL

SINHALA

PERSONAL INFORMATION

• NAME IN FULL

Narampanawe Wansakkara Mudiyanse

Muthukudage Susantha Kumara

Pradeep Abeywickrama

• DATE OF BIRTH

06.09.1978

• GENDER

Male

• CIVIL STATUS

Married

• NATIONALITY

Sri Lankan

• PASSPORT NUMBER

N9532603

• NIC NUMBER

197*********

EXTRA ACTIVITIES

• Member of the College Under 13 &

17 Rugby Teams (1992)

• Participant in the Under 15 Milo

Trophy Tournament (1993)

• Participant in the Under 17 XV A

side Milo Trophy Tournament (1994)

• Participant in the Under 17

President’s Cup 7A side Tournament

(1995)

• President Guard of Honours to His

Excellency President at the College

Century (1991)

• Participant in Annual Assessment

Camps and Independence Day

Celebrations as a Corporal (1992-

1994)

• Cub Scout of the College Scout

Troupe (1987)

• Senior Scout of the College Scout

Troupe at the College Jamboree

(1991)

• Best Explorer at the Dharmaraja

College Scout Jamboree (1992)

Computer Operator

Sunrise Biscuits Manufactures (Pvt) Ltd

B.O.I. Kandy Industrial Park, Pallakele, Kandy

2001 - 2002

• Performed computer operations tasks, including data entry, processing, and maintenance of computer systems.

• Supported the IT department in troubleshooting and resolving technical issues.

• Ensured the security and integrity of data by following established protocols and procedures.

• Collaborated with colleagues to identify opportunities for process improvement and efficiency gains.

PROFESSIONAL QUALIFICATIONS

Diploma in Accounting and Finance

Global Employment Campus, Sri Lanka

2017

Postgraduate Diploma in Marketing

Sri Lanka Institute Of Marketing, Sri Lanka

in progress

CERTIFICATIONS

Certificate in Computer Hardware Engineering

Arthur C Clarke Institute for Modern Technology, Sri Lanka Certificate Diploma in Computer Science

Gamini Dissanayake Institute of Technology & Vocational Studies, Sri Lanka Certificate Diploma in Graphic Design

Wijaya Graphics Training Center, Sri Lanka

ACADEMIC QUALIFICATIONS

Primary & Secondary Education

Passed GCE O/L & A/L

Kingswood College, Kandy, Sri Lanka

REFERENCES

Available upon request.

I do hereby certify that the above given by me are true & accurate to the best of my knowledge. If I'm offered an opportunity to serve in your esteemed organization, I can assure you that I shall always perform my duties with commitment & loyalty.

Susantha Abeywickrama

• Member of the College Karate Team

(1992) - Participant in L.V.

Jayaweera Trophy and L.B. Jaya

Trophy

• Participant in Boxing Tournaments

(1990 & 1995)

• Secretary of the College Drug

Prevention Unit (1998)

• Secretary of the College Student’s

Buddhists Society (1997)

• President of the U.N.A. Study Circle

(1997)

• Secretary of the College Peace &

Friendship Society (1997)

• Secretary of the College Art &

Commerce Association (1997)

• Secretary of the College Youth

Exploration Society (1997)

• Vice Secretary of the College

“Prethiba Kala Society” (1998)

• Organizer of the Randle’s Camp

organized by the College

Saukyadana Unit (1995)

• President of the College Saukyadana

Unit (1996)

Contact this candidate