Business Development Assistant Manager
Resume:
Susantha Abeywickrama
Assistant Manager Diploma in Accounting and Finance
PROFILE
Dedicated and results-oriented professional with over two decades of extensive experience in various roles, ranging from operational management to business development and training. Demonstrated expertise in driving business growth, enhancing operational efficiency, and fostering strong client relationships. Proven track record of successfully leading teams and exceeding targets in dynamic environments. Seeking to leverage skills and experience in a challenging Assistant Manager role. WORK EXPERIENCE
Assistant Manager
Pan Asia Bank Corporation PLC
Gampola, Pilimathalawa, Matale, Badulla
2018 - 2024
• Directed daily operations across multiple branches, ensuring adherence to regulatory standards and delivering superior customer service.
• Formulated and executed strategic plans to achieve branch targets, resulting in consistent revenue growth and enhanced profitability.
• Led and mentored branch teams, fostering a culture of high performance, collaboration, and continuous improvement.
• Implemented innovative sales and marketing initiatives, resulting in increased market share and customer satisfaction.
• Developed and maintained relationships with key stakeholders, including corporate clients and regulatory authorities.
Prime Banking Business Development Officers Coordinator (Island-wide) Pan Asia Bank Corporation PLC
2014 - 2017
• Oversaw Prime Banking and Branch Business Development operations across a network of 75 branches, ensuring alignment with organizational objectives.
• Developed and implemented strategic initiatives to drive Prime Banking product penetration and market expansion.
• Conducted market research and analysis to identify emerging trends and opportunities for business growth.
• Coordinated cross-functional teams to execute marketing campaigns and promotional activities effectively.
• Monitored performance metrics and KPIs, providing regular reports and insights to senior management.
Bank Business Development Officer
Pan Asia Bank Corporation PLC
2011 - 2014
• Spearheaded business development activities, identifying new market segments and revenue streams.
• Cultivated and maintained relationships with high-value clients, providing tailored financial solutions to meet their needs.
• Achieved and surpassed sales targets consistently, contributing to the bank's overall growth and profitability.
• Collaborated with product development teams to enhance existing offerings and launch new products and services.
• Conducted competitor analysis to stay abreast of market trends and inform strategic decision-making.
CONTACT INFO
PHONE
*******************@*****.***
LOCATION
No.44/2/A, ”Polwattegedara”
Pallegunnapana, Polgolla,
Kandy, Sri Lanka.
IT SKILLS
• Microsoft Office Suite
• Salesforce
• SAP
• QuickBooks
SKILLS
• Leadership
• Strategic Planning
• Team Management
• Customer Relationship Management
• Sales Techniques
• Problem-Solving
• Communication
• Financial Analysis
• Market Research
• Training and Development
• Project Management
• Process Improvement
Certified Trainer
Pan Asia Bank PLC
2011 - Present
• Designed, developed, and delivered comprehensive training programs for bank staff, focusing on sales techniques, product knowledge, and customer service skills.
• Utilized adult learning principles and instructional design best practices to create engaging and effective training materials.
• Conducted needs assessments to identify skill gaps and training needs, tailoring programs accordingly.
• Evaluated training effectiveness through assessments and feedback mechanisms, continuously improving content and delivery methods. Regional Trainer
Ceylinco Life Insurance PLC
Kandy
2010 - 2011
• Developed and delivered comprehensive training programs tailored to the specific needs of insurance agents within the Kandy region, enhancing their product knowledge and sales skills.
• Conducted regular workshops and seminars on insurance policies, industry regulations, and customer service best practices, resulting in improved agent performance and increased client satisfaction ratings.
• Implemented innovative training techniques, including role-playing exercises and interactive simulations, to foster a dynamic learning environment and facilitate better comprehension and retention of material.
Operation Manager
Alpha Digital Computers & Technologies (Pvt) Ltd
Navinna, Maharagama, Colombo
2008 - 2010
• Handled by 55 Island-wide branches, Branch Managers, and trained in skill development, business, marketing, and motivation.
• Directed operational activities across multiple branches, ensuring efficient and effective service delivery.
• Implemented quality control measures to maintain high standards of service and customer satisfaction.
• Managed a diverse team of employees, providing leadership, coaching, and performance feedback.
• Developed and implemented process improvements to streamline operations and reduce costs.
• Collaborated with senior management to develop strategic plans and objectives for the organization.
Personal & Operation Manager
BMES (Pvt) Ltd
Park Road, Colombo 05
2002 - 2006
• Oversaw day-to-day operations, including administration and payroll systems, for a large workforce across multiple sites.
• Managed site supervisors and support staff, providing guidance and support to ensure smooth operations.
• Implemented best practices for workforce management, including recruitment, training, and performance evaluation.
• Developed and maintained relationships with clients and stakeholders, ensuring high levels of customer satisfaction.
• Implemented systems and processes to improve efficiency and productivity, resulting in cost savings and improved profitability. LANGUAGES
ENGLISH
TAMIL
SINHALA
PERSONAL INFORMATION
• NAME IN FULL
Narampanawe Wansakkara Mudiyanse
Muthukudage Susantha Kumara
Pradeep Abeywickrama
• DATE OF BIRTH
06.09.1978
• GENDER
Male
• CIVIL STATUS
Married
• NATIONALITY
Sri Lankan
• PASSPORT NUMBER
N9532603
• NIC NUMBER
EXTRA ACTIVITIES
• Member of the College Under 13 &
17 Rugby Teams (1992)
• Participant in the Under 15 Milo
Trophy Tournament (1993)
• Participant in the Under 17 XV A
side Milo Trophy Tournament (1994)
• Participant in the Under 17
President’s Cup 7A side Tournament
(1995)
• President Guard of Honours to His
Excellency President at the College
Century (1991)
• Participant in Annual Assessment
Camps and Independence Day
Celebrations as a Corporal (1992-
1994)
• Cub Scout of the College Scout
Troupe (1987)
• Senior Scout of the College Scout
Troupe at the College Jamboree
(1991)
• Best Explorer at the Dharmaraja
College Scout Jamboree (1992)
Computer Operator
Sunrise Biscuits Manufactures (Pvt) Ltd
B.O.I. Kandy Industrial Park, Pallakele, Kandy
2001 - 2002
• Performed computer operations tasks, including data entry, processing, and maintenance of computer systems.
• Supported the IT department in troubleshooting and resolving technical issues.
• Ensured the security and integrity of data by following established protocols and procedures.
• Collaborated with colleagues to identify opportunities for process improvement and efficiency gains.
PROFESSIONAL QUALIFICATIONS
Diploma in Accounting and Finance
Global Employment Campus, Sri Lanka
2017
Postgraduate Diploma in Marketing
Sri Lanka Institute Of Marketing, Sri Lanka
in progress
CERTIFICATIONS
Certificate in Computer Hardware Engineering
Arthur C Clarke Institute for Modern Technology, Sri Lanka Certificate Diploma in Computer Science
Gamini Dissanayake Institute of Technology & Vocational Studies, Sri Lanka Certificate Diploma in Graphic Design
Wijaya Graphics Training Center, Sri Lanka
ACADEMIC QUALIFICATIONS
Primary & Secondary Education
Passed GCE O/L & A/L
Kingswood College, Kandy, Sri Lanka
REFERENCES
Available upon request.
I do hereby certify that the above given by me are true & accurate to the best of my knowledge. If I'm offered an opportunity to serve in your esteemed organization, I can assure you that I shall always perform my duties with commitment & loyalty.
Susantha Abeywickrama
• Member of the College Karate Team
(1992) - Participant in L.V.
Jayaweera Trophy and L.B. Jaya
Trophy
• Participant in Boxing Tournaments
(1990 & 1995)
• Secretary of the College Drug
Prevention Unit (1998)
• Secretary of the College Student’s
Buddhists Society (1997)
• President of the U.N.A. Study Circle
(1997)
• Secretary of the College Peace &
Friendship Society (1997)
• Secretary of the College Art &
Commerce Association (1997)
• Secretary of the College Youth
Exploration Society (1997)
• Vice Secretary of the College
“Prethiba Kala Society” (1998)
• Organizer of the Randle’s Camp
organized by the College
Saukyadana Unit (1995)
• President of the College Saukyadana
Unit (1996)
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