Customer Service General Manager
Resume:
Branden J. Magyar
Charlotte, NC 28277
ad4ozx@r.postjobfree.com
High energy, self-motivated, well organized individual qualified to assist a company with obtaining and exceeding their sales goals.
Over 10 years’ experience in management and sales with an extremely successful track record and a proven history of exceeding company expectations.
Areas of Expertise
Management
Training
Inventory
Customer Service
Sales & Margin Improvement
Hiring and Staffing
Microsoft Office Applications
Problem Solving
P & L
Professional Experience
The Office- Charlotte, NC 2023-Current
Server
Prepare restaurant tables with special attention to sanitation and order.
Attend to customers upon entrance.
Present restaurant menus and help customers select food/beverages.
Take and serve orders.
Answer questions or make recommendations for complementary products.
Collaborate with other restaurant servers and kitchen/bar staff.
Deal with complaints or problems with a positive attitude
Issue bills and accept payment.
Chili’s—Charlotte, NC
2020 to 2022
General Manager
Direct Manager for over 40 employees. In charge of all administration including employee development and coaching. Responsible for staffing levels and interviewing. Manage current inventory levels and constantly decrease food/liquor costs by analyzing trends.
Responsible for low labor cost, high productivity and low turnover.
Decreased store inventory with improving revenue by quality control, waste tracking and employee training.
Responsible to ensure our staffing requirements are meet as well as planning and anticipating future needs to prevent a deficit of team members.
Coaching and developing managers.
Budget and financial management
Applebee’s —Charlotte, NC
2022 to 2023
General Manager
Direct Manager for over 40 employees. In charge of all administration including employee development and coaching. Responsible for staffing levels and interviewing. Manage current inventory levels and constantly decrease food/liquor costs by analyzing trends.
Responsible for low labor cost, high productivity and low turnover.
Decreased store inventory with improving revenue by quality control, waste tracking and employee training.
Responsible to ensure our staffing requirements are meet as well as planning and anticipating future needs to prevent a deficit of team members.
Chili’s — Allen Park, MI / Charlotte, NC
2012 to 2020
Service and Kitchen Manager
Direct Manager for over 40 employees. In charge of all administration including employee development and coaching. Responsible for staffing levels and interviewing. Manage current inventory levels and constantly decrease food/liquor costs by analyzing trends.
Have created a working partnership with local schools to setup give back nights to help build sales while helping the schools add to their fundraising efforts. Have increased the number of Giveback nights hosted by 4 times the previous year
Marketed Chili’s by getting the Chilis name to local businesses, by getting our offers into the businesses through chip drops, and other various local marketing.
Responsible for low labor cost, high productivity and low turnover.
Decreased store inventory with improving revenue by quality control, waste tracking and employee training.
Responsible to ensure our staffing requirements are meet as well as planning and anticipating future needs to prevent a deficit of team members.
Chili’s — Canton, MI
2004 to 2012
Server, Bartender, Quality Assurance specialist and Training Coordinator
Accountable for coaching and training team members.
Ensuring our guest receive a great dining experience and all their needs are met.
Constantly inspect food to make sure it is prepared and presented to Chilis quality, expectations and standards.
Ensuring we maintained ticket times at or below company goal.
Maintaining and reducing the restaurants alcohol AVT.
Education
University of Eastern Michigan — Ypsilanti, MI
2011
Secondary Education – Social studies and Political Science
Community Involvement and Affiliations
Volunteer for McAlpine Elementary PTA and school functions.
Volunteer for St Paul’s United Church of Christ during various fund-raising events.
Contact this candidate