Customer Service Representative
Resume:
Shivam
Hairdresser
***** **** ***, ******, ******,
V3T 2G7
ad4oxt@r.postjobfree.com
Hairdresser with over 3 years plus of experience excels in creating a welcoming salon environment while adhering to sanitation guidelines. Demonstrated ability in efficiently managing appointments and enhancing client satisfaction through excellent communication, leading to referrals and positive reviews. Skilled in conducting training sessions for new hires, ensuring team consistency and support during peak times. Employment history
Jun 2019 - Present
Hairdresser
Curly Top Sallon at India
Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
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Conducted training sessions for new hires on salon procedures, policies, and best practices to maintain consistency across the team members' performances.
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Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
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Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
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Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews. Employment history
Jan 2021 - Jul 2022
Customer Service Representative
Concentrix
Completed gap analysis, comparing required compliance documentation to received compliance documentation
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Verifying documents
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Checked documentation for accuracy
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Updated department documentation and maintained files
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Handled the Dasher's queue and after that take care of very sensitive cases related to Health, Safety and Legal
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Resolved the dasher's order related, account related and the background check related queries
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Almost 95% quality score in every month
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Good customer handling ability, based on which after 5 months, the company transferred me to the Health, Safety and Legal department where I handled the food related concerns
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Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
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Answered customer telephone calls promptly and improved on-hold wait times
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Assisted customers with varying questions using product knowledge and service expertise
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Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending Employment history
Nov 2022 - Present
Customer Support Specialist
Taskus
Completed gap analysis, comparing required compliance documentation to received compliance documentation
•
Verifying documents
•
Checked documentation for accuracy
•
Updated department documentation and maintained files
•
Handled the Dasher's queue and after that take care of very sensitive cases related to Health, Safety and Legal
•
Resolved the dasher's order related, account related and the background check related queries
•
Almost 95% quality score in every month
•
Good customer handling ability, based on which after 5 months, the company transferred me to the Health, Safety and Legal department where I handled the food related concerns
•
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
•
Answered customer telephone calls promptly and improved on-hold wait times
•
Assisted customers with varying questions using product knowledge and service expertise
•
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending Education
High School Diploma
Government Model High School at India
Associate of Arts
Sri Guru Gobind Singh Collegiate Public School at India Bachelor of Arts
Sri Guru Gobind Singh College at India
Skills
Working knowledge of windows and internet and familiar with MS- Word/MS-Excel
Professional demeanour
Confident and determined Disciplined, dedicated and hardworking with an ability to easily adapt to changing work environments and technologies Good inter-personal and communication skills Can work effectively in team as well as individually Keen learner with ability to learn new knowledge with ease Ability to rapidly build relationship and set up trust Easily negotiate with other people
Contact this candidate