Curriculum Vitae

CONTACT ME

701-***-****

ad4ow3@r.postjobfree.com

Chandigarh,

http://twitter.com/isunnykanwa

www.linkedin.com/in/surinder-

-kanwar-a4896636

AREAS OF EXPERTISE

● Experience Highlight

Microsoft Office

Networking-LAN,

McAfee/EPO

● Office 365, SAP, IBM

Lotus, LAN Desk

Management, Service

Now, BMC Remedy

Ticketing tools.

● Windows XP, Vista, 7, 8,

Linux.

System Administration.

● Experience in Desktop

Support L3 on various

systems, including but not

limited

● Results-driven system

administrator with 7 years

of experience, seeking to

use proven scripting and

problem-solving skills to

improve cost and

performance at AT&T

● Created user training site

that slashed trouble tickets

● Maintained 1250+

Windows computers,

including configuring and

Surinder Singh

Kanwar

Service Desk Support L3

To obtain a challenging and growth-oriented position with my knowledge, experience, and rise to eminence by utilizing my talents with dedication, determination, and sincerity.

Working as Service Desk Support L3 with 8+ years of experience in system maintenance operations management. Proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency. WORK EXPERIENCE

Service Desk Support L3

Wipro Technology • Gurgaon (Chandigarh) • 2015 - Present

Handling IT and service desk issues for the IT Department.

Installing software, patching, upgrading, and maintenance of operating systems.

Responsible for web services administration.

Installing complex hardware/software and upgrades to ensure that work is performed as per the company policy.

Attending day to day calls logged in ticketing tool (Service Now) and closing the same through Deskside Support or remotely to meet SLA.

Preparing SOPs for Monthly meeting with Client (Incident, Request, Change etc.)

Maintaining a team of 16 engineers for service deliveries.

Following up vendors to meeting the SLAs for various activities.

Taking End to end Ownership of Daily call monitoring and follow-ups for closer.

Maintain assets records and taking care of IMAC request.

Networking maintainer (Link Issues, Network Drive, Server, Network Cable Deployment, RJ45 tools, Router, Switches etc.)

Technical Software Support, Application Support and Production Support for their Labeling printings, Artwork etc.

Trained on various new technologies and implement present the same in customer innovation.

Install, configure, upgrade, maintain and support desktop systems based on customer service requests.

Develop preventive maintenance procedures to avoid system failures.

Maintain servers, computers printers, and other software and hardware peripherals.

Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.

Perform repairs and replacements of software and hardware peripherals.

Plan and execute allotted work within deadlines and maintain records of daily tasks.

Setup computers and install software for various applications and programs.

Network and connect computers within organization to better communication.

Creating Organization Units, Groups and Users.

Providing and managing folder and applications access to the users in server.

monitoring. Worked with

vendors to cut equipment

costs 20%.

● Installed 172+ (desktop+

Laptop) computers during

company-wide upgrade.

.

Managing File, Print server and Shared Folder.

All Application Support to clients from remote, and for local Users also Using LAN Desk, Skype, Microsoft Teams, Team Viewer, Remote Desktop etc.

Application installation and troubleshooting support as per Client standard

(e.g. SAP, Microsoft Office, Lotus Application).

Windows Installation and maintenance (LAN Desk).

MS Outlook client configuration and troubleshooting.

Network Printers and scanners configuration.

Troubleshooting the various applications installed in Client (Henkel systems.

Employee check list (IT related) clearance for resigned employees.

Providing User tips PPT to HO for employee induction and for user IT manual.

Working on Service now online ticketing tool, all updates about tickets are done.

Regularly joining meeting over Teams to discuss day today issues and their resolutions with all Engineers.

Attending Wipro Portal Knowledge transfer technical guides to learn more technologies, technical skills.

Taking Necessary training for multiple Wipro projects, AWS, ITIL, Lean, Quality 101, automations etc.

IT System Engineer

DM Pharma • Chandigarh • 2014-Jan to 2014 Aug

● Providing the Network Troubleshooting as well as internet also.

● Provides the troubleshooting for internet connectivity, speed and OS like Windows installations, Google Chromium, Linux etc.

● Worked on NAAG software.

● Telecommunication with clients for Products related issues and enquires.

● Managing the office data in Gmail accounts like Artwork, compositions of Products etc.

● Worked on Installing and troubleshooting Google Chromium, Linux ubuntu.

● End User Support.

Marketing Sales

Sona Enterprises • Chandigarh • 2013 Jan – 2013 July

● Provide all kind of Manpower to different companies.

● Worked as technical support to employee.

● Visited in different companies to know their recruitment process. EDUCATION & CREDENTIALS

B.tech In Information Technology

Himachal Pradesh University, Shimla,

2008- 2012

INDUSTRAIL TRAINING

System & Server Administration

Spice digital ltd., Parwanoo, 2011-June To 2011-Aug System & Server Administration in Spice digital ltd. Parwanoo, Solan, Himachal Pradesh

Core Java

APTECH, Solan, 2010-June To 2010-Aug

Diploma in core Java at APTECH, Solan, Himachal Pradesh PORTFOLIO

● Qualified with B. Tech in Information technology engineering from L.R.I.E.T. Solan affiliated to HP University, Shimla, determined to carve a successful and satisfying career in the industry.

● Technically proficient with MS Office Support, Server installation, Oracle, Adobe Photoshop, Multimedia Flash, SQL 9i, Microsoft Windows, Linux Ubuntu, Knowledge of XML, Database management system, SAP Client, IBM notes, Service Now and Internet Applications etc.

● Enriched with the ability to learn new concepts & technology within a short span of time. Exposure to maintenance & operations of equipment, inventory, and safety management.

● Capable of striking perfect coordination with all interest groups - clients, site engineers, vendors, consultants, subcontractors to ensure hassle free work performance. Demonstrated capabilities in designing, commissioning, and testing of Computer Systems and installations.

● Well-developed communication skills with reputation of unwavering accuracy, credibility & integrity, exceptional presentation skills with the ability to perform above expectations.

Contact this candidate