Jaela Williams

Experienced customer service agent. Action-oriented with a strong ability to

communicate effectively with all audiences.

Kountze, Tx 77625

504-***-****

ad4oul@r.postjobfree.com

Dear Hiring Professional,

Please accept this letter as an expression of my interest in the available position. I am a highly motivated and progress-focused professional with a long-standing background. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your company. If you choose to interview and hire me, you will not be disappointed. Throughout the course of my career, I have perfected my creative problem solving and multitasking abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous roles, I contributed critical thinking, communication, and leadership toward team efforts and business improvements. I am progressive minded and in tune with new developments in any field, and I have proven to be effective and collaborative with strong customer service talents. I enjoy collective brainstorming sessions, which allow me to coordinate activities to achieve a common goal, and my educational background has given me a solid understanding. I am eager to apply my training to your company. May you take a moment to review my resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy. I'd also be happy to provide greater detail about my skills and experience during an interview. Please call me at your earliest convenience. Thank you for your consideration.

Sincerely,

Jaela Williams

EXPERIENCE

Circle K, Willis, TX— Cashier II, Team Lead

MAY 2022 - JANUARY 2024

● Resolved cash tills at the end of every shift and generated accurate till reports for each register.

● Managed the checkout area to ensure each station remained clean and ran efficiently.

● Served as the primary point-of-sale for customer service associates.

● Managed and performed all checkout functions daily.

● Ensured all stations have sufficient cash and change at all times. Ultimate Staffing, Houston, TX— Customer Service Rep. I JANUARY 2022 - MAY 2022 (SEASONAL)

● Answered inbound calls from customer contacts (calls, chats, and emails) in a professional manner.

● Responded to customer inquiries through multiple channels as needed.

● Researched and troubleshooted problems and provided resolutions by using available resources.

● Followed up with customers when necessary.

● Documented customer contacts as required.

● Provided customers with product and service information. EDUCATION

Willis High School, Willis, TX

DECEMBER 2019 - MAY 2022

● 3.7 GPA

SKILLS

Creative Problem Solving

Outstanding Customer Service

Multi-tasking

Microsoft Word

Powerpoint

Teamwork

Works Well Under Pressure

POS System

Attention to Detail

40+ WPM

LANGUAGES

English