Customer Service Electrical Technician

I am a highly accomplished Electrical Technician and Supervisor with an exceptional 25-year track record in the setup, commissioning, and operation of Iron Concentrator and Crusher Factories. My expertise has consistently driven production efficiency to remarkable heights, even amid challenging international sanctions in Iran. With a proven history of collaborating seamlessly with global industry leaders, I have consistently excelled in delivering intricate projects with precision and excellence. Gol Gohar Sirjan Industrial And Mining Complex

Electrical Technician

Lead operations. Hired a new application consultant to help improve team capabilities. Accomplishments:

Kashan Miaadwan Mining Workshop

Operation Manager

Accomplishments:

Training new employees on proper protocols and customer service standards. Assisting in recruiting, hiring and training of team members. Training and guided team members to maintain high productivity and performance metrics. Handling problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Led the commissioning and operation of Iron Concentrate and Gyratory Crusher Plants, each with a remarkable capacity of 3000 tons/hour, in the Iranian Mining Industries for over 25 years. Achieving a substantial 100% increase in production efficiency. Successfully navigated challenges posed by international sanctions on Iran. Maintaining strong communication and collaboration with the employer and the supervisory team. Attaining financial stability and had the opportunity to travel to various countries. Jan 1996 - Present

ELECTRICAL TECHNICIAN AND FACTORY SETUP SUPERVISOR

+989********* · **.******@*****.***

Yazd, Iran

Khalil Pouraghaei

PROFESSIONAL EXPERIENCE

Avijeh San'at Toos Company

Chadormalu Mining and Industrial Co., Asfalt Tous Company Support Manager

Concentrator Factory Testing and Commissioning Control Room Operator Orchestrated the support and maintenance operations at Miaadwan Mining Workshop, ensuring optimal performance of mining equipment and facilities Leveraging my technical expertise to enhance the efficiency and productivity of the workshop, thereby bolstering project success.

Coaching employees through day-to-day work and complex problems. Monitoring employee and customer interactions to assess quality of service. Preparing employee schedules for maximum coverage during key hours. Assessing personnel performance and implemented incentives and team-building events to boost morale.

Assessing previous resolutions to uncover deficiencies in coverage and develop improvements. Establishing and updating work schedules to account for changing staff levels and expected workloads. Spearheaded the commissioning and operation of Iron Concentrator Gyratory Crusher Plants, resulting in a remarkable 100% increase in production Collaborated with industry giants such as ABB and Koube Steel, contributing to the successful launch of the Sirjan Goharzamin Crusher, boasting a capacity of/H Proficiently managed critical electrical equipment and substations, ensuring uninterrupted operations. Inspecting plant activities on screens and computers to identify and troubleshoot issues. Reporting complex issues and conditions to management for specialized diagnosis and repair. Providing variance reports to field staff to assisting with task prioritization. Performing emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.

Initiating pump and delivery schedule changes, monitored tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.

Sep 2019 - May 2021

Jan 1996 - Jan 2010

NiruSanat

Head of Electrical Equipment Store

Managing inventory control, cash control and store opening and closing procedures. Managing store employees successfully in fast-paced environment through proactive communication and positive feedback.

Maintaining proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Setting effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Coaching sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Supervising guests at front counter, answering questions regarding products. Rotating merchandise and displays to feature new products and promotions. Reviewing and monitored scheduling, purchases and other expenses to maintain quarterly budget. Completed point of sale opening and closing procedures. Maximizing sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Jan 1990 - Feb 1995

Proficient in operating and maintaining a wide range of mining equipment and machinery Strong interpersonal skills, effective communication, problem-solving, adaptability, leadership, and teamwork. Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with over 10 years of experience. Proficient in operating and maintaining a wide Range of mining equipment and machinery. Electronic Technical Installations

Controls Configuration

Team Player

Security+ Certified

Mechanical Concepts Knowledge

Microsoft Windows Expertise

Diagnosis and Troubleshooting

Schematic Interpretation

Computer Literacy

Manual Dexterity

PC Programming Terminals

Safety Training

Installation and Repair

Knowledge of Backup Systems

Work Order Generation

Adaptability and Flexibility

Maintenance Standards Preparation

Voltage and Current Meters

Calibration

Production Cost Verification

Database Software

Electronic Measurements

Implement Solutions

SKILLS

Beheshti Technical School - Roudbar High School

Industrial Electrical Diploma

Iranian Scientific Commerce Association (ISCA) - March 2015 Asr-E-Adalat Aria Legal Institute (Shahid Beheshti University) - May 2016 Center for Business Education - December 2014

Dr. Alireza Azmandian's one-year course - April 2016 Business and Sales Management Training

Principles and Fundamentals of Marketing and Sales Necessity of Active Business Diplomacy in the 21st Century Self-Flourishing Thought Technology

EDUCATION AND CERTIFICATES

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