Melissa Gonsalves

Customer Service, Food and Beverage

Weymouth, MA 02190

ad4oo8@r.postjobfree.com

+1-857-***-****

Experienced and Skilled in

1. Food and Beverage

2. Retail Cashier/Customer Service

3. Customer Support

4. Warehouse Associate

5. Laundry Attendant

6. Management/Supervisor/Leader

7. Dietitian

8. Photography

9. Health Care Assistant

10. Housekeeping

11. Commercial Cleaning

12. Banquet Events

13. Clerical

14. Postal Services

15. Merchandising

Authorized to work in the US for any employer

Work Experience

Operations Manager

DoubleTree by Hilton - Rockland, MA

April 2022 to January 2024

• Operation Manager

• Housekeeping

• Banquet Events

• Houseman

• Laundry

• Guest Services

• Room Inspections

• Server

• Restaurant Cook

• Dishwasher

Housekeeping

Complete Labor and Staffing - Brockton, MA

February 2019 to April 2022

• Housekeeping hotel rooms upon customer checkouts

• Maintain standard levels of cleanliness

• Strip dirty linen/replace clean linen

• Place dirty linen in designated areas

• Sweep, Mop, Vacuum, Dust, Disposal of trash

• Replenish toiletries

• Stocking housekeeping carts

Dietary Aide

South Shore Health - Weymouth, MA

May 2021 to February 2022

• Prep. patients lunch & dinner trays on the líne

• Lunch & Dinner prep.

• Stocking & Rotating traylíne coolers

• Prep. & Fulfill special dietary needs for Add-ons patients

• Check & Stock ED lunch & Dinner boxes

• Delivering late trays to patients rooms

• Prep. breakfast boxes for ED

• Empty meal trucks, sorting silverware, cleanliness of dish room FedEx Package Handler

FedEx Ground - Quincy, MA

March 2020 to April 2021

• Package handler

• Scaning, Sorting, Labeling small packages

• Unloading Outbound packages

• Loading Outbound Trailers

• Swacking NOF packages

• Correction & Relable returned packages

• Conduct inbound packages audit

Customer Service Representative

The Home Depot - Quincy, MA

March 2018 to September 2018

• Retail Sales, Cashier, Customer Service

• Customers Refunds, Damages, Exchanges

• Manage online, phone and in-person orders

• Take payment from customers

• Respond to customer issues and complaints in a friendly, timely manner

• Work with other staff members to ensure all customers have a satisfactory experience.

• Arrange specialized services for VIP customers

Customer Service Representative

National Wholesale Liquidators - Weymouth, MA

August 2015 to January 2018

• Retail Sales, Cashier, Customer Service

• Customers Refunds, Damages, Exchanges

• Manage online, phone and in-person orders

• Take payment from customers

• Respond to customer issues and complaints in a friendly, timely manner

• Work with other staff members to ensure all customers have a satisfactory experience.

• Assisting customer processing for Wells Fargo Accounts Shift Manager

Papa John's Pizza - Weymouth, MA

June 2014 to November 2016

• Assisting with Company Operations

• Proper opening & closing procedures

• Record keeping on bank deposits & sales revenue

• Nightly, Weekly & Monthly Inventory Controll

• Training New Hires

• Employee Scheduling

• Assist with conducting Interviews

• Maintaining Food Services Quality Controll

• Stocking & Rotation of restaurant products

• Updating Monthly Promos

• Check in & record truck deliveries

• Maintain Restaurants Cleanliness ( restrooms & dinning area) Shift Supervisor

Subway - Weymouth, MA

August 2011 to May 2014

• Manage Company Operations

• Proper opening & closing procedures

• Record keeping on bank deposits, Till money, register draws & sale revenue

• Nightly, Weekly & Monthly Inventory Controll

• Training New Hires

• Employee Scheduling

• Scheduling & conducting Interviews

Education

High school diploma

Taunton High School - Taunton, MA

September 1993 to June 1997

Skills

• Inventory control

• Banking

• Housekeeping

• Dietary Aide Experience

• Shift Management

• Serving Experience

• Laundry

• Cooking

• Food Preparation

• Supervising Experience

• Guest Services

• Catering

• Banquet Experience

• Interviewing

• Merchandising

• Retail Sales

• Commercial Cleaning

• POS

• Quick service & fast food restaurant

• Restaurant experience

• Assistant Manager Experience

• Food Safety

Certifications and Licenses

Food Handler Certification

TIPS

CNA

OSHA 10

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