Sales Manager Client Relationship
Resume:
Albert Garcia
CAREER OBJECTIVE
Adaptable professional with 30+ years of sales experience and a proven knowledge of account development, campaign management, and client relationship management. Aiming to leverage my skills to successfully fill the Sales Manager role at your company. I have consistently made plan every year in territory, for example last year, I finished the year at over 128% of my plan.
PROFESSIONAL EXPERIENCE
SALES AND TRAINING MANAGER, MEMBERSHIP
Sam’s Club, Torrance, CA / August 2021 – Present
● Drives membership by communicating goals, results, and feedback.
● Enables associate-membership engagement by working cross-functionally with over 100,000 members, 15 managers, and 123 associates to identify training gaps and needs. Promotes the value of company products and services.
● Teaches 123 associates to process and sell memberships, upgrades, and credit accounts. Communicates relevant information on membership events, both inside and outside of the club. Assists associates with the proper execution of membership plans to support achieving membership sales. Directs club membership goals by selling 20 memberships per day in the field and in the club using various techniques (for example, cold calling 25 establishments per day, 5 outside appointments per day, and 2 membership events per week).
● Educates members on membership types, programs, and benefits. Identifies and matches member needs with appropriate membership benefits, services, or product solutions. Responds to membership questions and concerns. Encourages membership 25 renewals per day. Assists with member account decisions, such as 20 credit applications per day.
● Demonstrates exemplary actions and workload execution by modeling and training processes to associates; providing on the job training in the work area and salesfloor; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.
● Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key
*********@*******.***
2580 Kingston Drive
Corona, Ca 92881
EDUCATION
UNIVERSITY OF CALIFORNIA-LOS
ANGELES
Los Angeles, CA
Bachelor of Arts (B.A.) Spanish (May
1992)
ADDITIONAL SKILLS
Building successful teams, leadership
role, hiring and managing every rep
for top performance
Account management, Salesforce,
consultative selling, solution
specialist including A3, A4,
Production Print, Engineering, and
Graphic Arts
Office optimization including
document management, security
solutions, SPIN Selling, Integrated
networking
LICENSES AND CERTIFICATIONS
SPIN Certified
Alarm Company Certificate
stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
● Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. For example, a white board with top performers, a bell to ring for every credit application, etc.
● Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes. MULTI-TENANT SALES REPRESENTATIVE
Spectrum, Pasadena, CA / Mar 2020 – August 2021
● Outside territory sales role focused on selling Spectrum's core products, like, Mobile, Video, Internet and Voice, as well as, building relationships with leasing managers within apartment complexes and gated communities.
● Goal-oriented, self-motivated professional who thrives on meeting new people and building lasting business relationships with property managers to build referral sales. My last PSU ranking for November, 2020 was 16 out of 156 for the Southern California Region.
● Also, by selling our essential services to residential multi-tenant residents through door to door activity. My minimum activity is 40 doors knocked and 8 apartment buildings visited each day. SENIOR KEY ACCOUNT EXECUTIVE
Johnson Controls, Irvine, CA / Jan 2018 – Mar 2020
● I plan my day/week/month accordingly. I make 25 calls per day, 15 new business and 10 existing accounts. I put together several sales pitches. Research each company. Prioritize by monthly revenues. By leading with integration and saas software solutions, such as, Sensormatic Solutions TrueVUE built on a Google Cloud Platform. Or cloud based analytics with exacqVision for smart loss prevention. I was able to exceed my goal of 3-5 new customers per month. I overachieved my goal by 133%.
● By Preparing, maintaining or updating security procedures, security system drawings, or related documentation. I was able to retain over 98% of my customers. In order to build my book of business I also Inspect security design features, installations, or programs to ensure compliance with applicable standards or regulations. In order to be compliant with the basics like wireless communications, I was able to penetrate existing customers and build revenue by 138%
SALES MANAGER / SALES TRAINING
Reliable Workplace Solutions, Irvine, CA / Jan 2017 - Jan 2018
● Resolve customer complaints regarding sales and service.
● Oversee senor and junior account managers, account management process, Salesforce activities, upselling, product lifecyle management, and their support staff.
● Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
● Determine price schedules and discount rates.
REGIONAL SALES MANAGER
Phytochem International, Ontario, CA / Apr 2015 - Dec 2016
● Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
● Answer customers' questions about products, prices, availability, or credit terms.
● Quote prices, credit terms, or other bid specifications.
● Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
DIRECTOR OF SALES AND BUSINESS DEVELOPMENT
Liening Edge, La Verne, CA / Jun 2013 - Apr 2015
● Listen to and resolve customer complaints regarding services, products, or personnel.
● Monitor sales staff performance to ensure that goals are met.
● Hire, train, and evaluate personnel.
● Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. CO-OWNER / DIRECTOR OF SALES
Copy Tech Group, Anaheim, CA / Jul 2012 - Jun 2013
● Oversee activities directly related to making products or providing services.
● Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
● Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
● Manage staff, preparing work schedules and assigning specific duties.
DEALER CHANNEL MANAGER
Xerox Copier Products Group, Santa Ana, CA / Sep 2006 - Jun 2012
● Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
● Quote prices, credit terms, or other bid specifications.
● Answer customers' questions about products, prices, availability, or credit terms.
● Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
● Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
NATIONAL ACCOUNT MANAGER
Xerox Corporation, Santa Ana, CA / Apr 1996 - Aug 2006
● Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
● Answer customers' questions about products, prices, availability, or credit terms.
● Quote prices, credit terms, or other bid specifications.
● Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
● Build Iot solutions that are more efficient, like Managed Print Services. Making smart, connected devices work better. Including remote diagnostics and repair. Always educating clients on the latest iot products built with next generation semiconductors and shrinking the technology to Microsystems.
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