Daniel Salud

Farmersville, California 559-***-**** ad4onm@r.postjobfree.com linkedin.com/in/daniel-salud Currently enrolled in an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 3 years in leading retail construction/merchandising communication and creative problem analysis. Proven to maintain client relations strong and ability to seek advancement in company expectations. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Communication • Critical Thinking • Adaptivity EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual Expected 12/2023

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

● Performed true-to-life IT Support project work, applying learning to practical experience: Project: Assembling A Computer

RELEVANT EXPERIENCE

Lead Retail Technician • Davaco, Irving, TX Remote 09/2020-07/2023

● Spearheaded collaborative cross-functional teams of 4 every project to execute nationwide store resets and installations, showcasing project management expertise while ensuring seamless coordination of resources and meeting tight deadlines.

● Assist and engage with new hires in conjunction with project associated phone applications; Expenses, Survey, Outlook, and Payroll access, delivering simplified understanding of applications purpose and importance.

● Conducted comprehensive store assessments, identifying fixture vulnerabilities and recommending improvements, completing 94% of assessment on schedule highlighting a keen eye for identifying potential IT security risks

● Utilized data-driven insights to streamline workflow processes by engaging with staff through precise instructions, reducing project completion times by 45% while maintaining high-quality standards, showcasing ability to leverage technology for process optimization.

Evening Lead Cook • Quail Park Assisted Living, Visalia, CA 08/2015-08/2023

● Oversaw meal preparation and delivery schedules with tight deadlines during peak dining hours.

● Conducted regular kitchen inventory assessments through Excel spreadsheets and ticket orders, optimizing food ordering processes, resulting in a 15% reduction in food waste and associated costs, highlighting cost-effective resource management skills.

● Implemented and maintained rigorous food safety protocols, achieving a spotless health inspection record for consecutive years, emphasizing a commitment to safety and compliance.

● Adapted quickly to changing dietary needs and preferences of residents through community employee portal, showcasing flexibility and the ability to accommodate evolving requirements. ADDITIONAL EXPERIENCE

Newspaper Subscriptions Salesman • Kaweah Times Delta Visalia, CA 01/2012-08/2014

● Utilized persuasive communication skills to engage potential subscribers through in-person and phone interactions, resulting in a 30% increase in subscription sign-ups.

● Developed and maintained a robust customer database of 500+ clients, utilizing effective CRM tools and strategies, highlighting proficiency in customer relationship management.

● Conducted market research on industry trends and competitor offerings, providing insights for strategic decisions

● Illustrate adaptability by successfully transitioning from traditional newspaper subscriptions to digital platforms, showcasing a readiness to embrace technological changes in the field.