Felicia Jones

332-***-**** ad4omf@r.postjobfree.com Bronx, New York

Summary

A seasoned, customer-focused sales associate with 4 years of experience providing product and service solutions, sales, cash handling, inventory stocking, and inspections while modeling best-in-class customer service. Excels in -

Regarded as team centered, adaptable and resourceful. Experience

Sales Associate/Cashier 11/2017 - 04/2018 Hudson News Queens, NY

● Assisted customers with purchases in fast-paced environment

● Processed payments operating cash register promptly and accurately

● Maintained store organization exceeding expectations

● Provided assistance with stocking shelves and closing store Security Guard 07/2017 - 09/2017 ARC Security Manhattan, NY

● Secured the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors with high attention to detail

● Accepted packages and ensured visitors attended appointments promptly

● Maintained safety and ensured excellent greeting and visitor experience

● Performed safety and emergency evacuations for client needs and incidents Cashier/Customer Service 06/2016 - 01/2017 Auntie Anne's Queens, NY

● Accurately collected payments by accepting cash, check, or charge payments from customers and making exact change for cash with exceptional customer service

● Verified credit acceptance by reviewing and recording driver's license number, and operating credit card authorization systems (POS)

● Balanced the cash drawer by counting cash at the beginning and the end of the work shift Maintenance Worker (Seasonal) 05/2016 - 10/2016 New York City Department of Parks and Recreation Queens, NY

● Used specialized equipment to clean debris and dust from assigned areas

● Inspected company equipment and performed maintenance on equipment and tools

● Ensured proper waste management procedures

● Sanitized bathrooms and refilled cleaning supplies Fragrance Sales Associate 09/2014 - 07/2015 Macy's Queens, NY

● Sold men's fragrances during the holiday season

● Obtained new credit card holder accounts as part of the corporate incentive program

● Worked as a team member to provide customer satisfaction

● Received and processed cash and credit payments for in-store purchases Skills

Customer service, Communication skills, Computer skills, Positivity Education

Long Island City High School Queens, NY

Child Development Bronx Community College Bronx, New York

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