Generra Brown

ad4om4@r.postjobfree.com 504-***-**** DeSoto, TX

SUMMARY Seasoned Customer Service Representative with 16 years of experience seeking to leverage proven customer service and administrative skills. Demonstrated ability to manage high call volumes and resolve customer inquiries with professionalism. Skilled in operational efficiency, staff management, and upholding service excellence. WORK EXPERIENCE Aspira Dallas, TX

Customer Service Representative I Jan 2021 - Dec 2023

• Resolved customer inquiries and concerns efficiently, ensuring a high level of satisfaction by providing timely and accurate responses.

• Maintained professionalism during interactions, addressing customer suggestions with courtesy and respect.

• Managed a high volume of inbound calls, minimizing customer wait times through prompt and attentive service.

Compass Group USA & IQS DeSoto, TX

Administrative Assistant/Supervisor Mar 2018 - Jan 2021

• Oversaw the maintenance and updating of policy and procedure manuals, ensuring all processes were accurately documented and current.

• Assessed and forecasted staffing requirements, analyzing employee performance and workflow to optimize operational efficiency.

• Managed the hiring, training, and performance evaluation of staff, implementing corrective measures as necessary to address disciplinary matters. Hotel Monteleone New Orleans, LA

Room Service Server May 2006 - Jun 2016

• Provided comprehensive guidance on menu selections, ensuring guests made informed dining choices by accurately describing dish components and preparation techniques.

• Maintained a clean and orderly service environment by efficiently clearing rooms of dining paraphernalia, adhering to high standards of discretion and professionalism.

• Proactively managed ancillary tasks, including napkin folding, silverware wrapping, and glass polishing, to optimize service readiness and uphold hygiene standards. EDUCATION Dallas Career Institute Dallas, TX

May 2005

L.W. Higgins High School

Basic

Marrero, LA

Mar 2019

SKILLS Appointment Scheduling • Product Knowledge • Scheduling • Call Management