Kemar Gongasingh

780-***-**** ad4olu@r.postjobfree.com Edmonton, AB

SUMMARY OF QUALIFICATIONS

Excellent customer service skills

Recipient of several awards and certifications in various courses within the Jamaica Constabulary Force

Experience in Microsoft Word and Microsoft Excel

Experience as a call center representative and working in a remote environment (1 year)

Experience Office Management and Data Entry Officer.

Experience with Setting up Computer Networks and cable connection

Experience in creating Reports and Analysis of Data (10 years).

Experience in recording Minutes, Note Taking and Filing Reports (8 years).

RELEVANT WORK EXPERIENCE

Technical Support Representative 2011-2013

Accent Marketing Kingston, Jamaica

Assisting customers with Technical issues they are experience with their computers, tablet and other computer related issues.

Communicating with customers respectfully, putting the clients’ interest at the forefront of the conversation

Establishing professional relationships with clientele and coworkers

Establish, develop, and maintain positive business and customer relationships

Expedite the resolution of customer problems and complaints to maximize satisfaction

OTHER EXPERIENCE

Technical Support Supervisor 2013-2013

Accent Marketing Kingston, Jamaica

Assisting customers with advanced Technical issues that regular Technical Support Representative was not able to resolve.

Ensure all personal care tasks are carried out with respect for privacy and dignity and in line with the needs, wishes and preferences of the individual as defined in the support plan

Support people through the transition process, gathering all the relevant information to ensure that needs led support is delivered

Answering and making calls (follow-ups) with clients who requested follow-ups

Conduct Meetings with juniors and to ensure the team goals are being met

Establishing professional relationships with clientele and coworkers

Constable of Police 2013-2019

Jamaica Constabulary Force Jamaica

Conduct Mobile and Foot Patrols

Appreciate Customer reports and conduct crime and civil investigation.

Attend Stakeholders meetings.

Records minutes during staff meetings

Update staff files and data entry

Generate Report for high command

Tabulate Statistics for high command

Arrest and Charge person for crimes and put them before the courts

Corporal of Police 2020-2023

Jamaica Constabulary Force Jamaica

Conduct Station Lectures

Supervise Junior Ranks both in administrative and general policing

Appreciate Customer reports and conduct crime and civil investigation.

Attend Stakeholders meetings.

Attend Management Meetings, record minutes, create agenda for meetings

Certifications of Diaries

Generate Report for high command

Tabulate Statistics for high command

Arrest and Charge person for crimes and put them before the courts

Sergeant of Police 2023-2023

Jamaica Constabulary Force Jamaica

Officer in Charge of Station General Office

Conduct Station Lectures

Certifications of Diaries

Generate Report for high command

Tabulate Statistics for high command

Update staff files and data entry

Supervise Junior Ranks both in administrative and general policing

Conduct Briefing and De-Briefing Sessions

Attend Management Meetings

EDUCATION

Diploma in Supervisory Management 2021-2022

Heart Trust NSTA Jamaica

Bachelors of Science Computing and Information Technology 2007-2011

The University of Technology Jamaica Jamaica

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