Customer Service Quality Assurance
Resume:
BRINDHA GANAPATHY
To be a part of an organization where I can develop and showcase my skills and work for the betterment of the organization.
Contact:
*******************@*****.***
PROFESSIONAL SUMMARY
● Experienced QA Assurance Engineer with 4.5 years of proven expertise in software quality assurance and testing.
●Skilled in Agile methodologies, Manual Testing includes Functional and Regression Testing.
●Good exposure in handling customer tickets by resolving the issue, fixing the bug in Retail Domain.
●Good exposure over Application Knowledge.
●Experienced in working as admin for HP ALM by resolving user related incidents and reporting the defects developed by the Developer team during Integration Testing.
●. Strong track record of creating and executing test plans, identifying defects, and reporting those using tools like Jira Good Exposure on Service-Now Tool for monitoring customer service requests.
●Experienced in working software tools like soap-ui, Postman for Web-service
●Good exposure in writing SQL queries.
●Experience in creating test cases to support the business Deliverables.
●Experienced in working with software support team in resolving customer service requests by fixing the issue.
●Well-versed in collaborating with cross-functional teams and providing support during production issues.
●Good in Client interaction and ability to work collaboratively with team members to achieve common goals.
●Having experience in domains Health care and Retail Domain. Flexible to learn advancements in the IT industry, quick learner, willing to learn new technologies.
ORGANIZATION
Working as Quality Engineering Analyst in Accenture, Chennai
(September 2021 to present)
Worked as Associate in KGiSL, Coimbatore
(May 2021 to September 2021)
Worked as Project Engineer in Wipro Technologies, Chennai
(June 2019 to Jan 2021)
TECHNICAL SKILLS
●Database: Oracle
●Ticketing Tool: ServiceNow
●Manual Testing: Smoke, Sanity, Regression, Integration
●Test Management: Jira, HP ALM
●Web Services Testing: Postman, SoapUI
WORK EXPERIENCE
Organization Accenture
Project Name Kaiser Permanente
Role Tester
Project Name ePIMS
●Experience in placing orders, selling the orders through different sources.
●Demonstrated expertise in executing regression suites, reporting defects in Jira.
●Proficient in utilizing Postman and Soap-UI for web-services.
●Active participant in Agile ceremonies, providing valuable support to developers during production issues, ensuring smooth project delivery.
●Excellent in identifying test cases, delivering client demos, and engaging in client-level defect triage, contributing to effective collaboration and issue resolution.
●Consistently executes regression suites and reports defects effectively, playing a key role in maintaining high-quality software products.
●Developed and implemented a comprehensive quality assurance program, ensuring that all deliverables meet the highest standards of quality and reliability.
●Excellent communication skills for cross-functional collaboration
●Good in communicating with Client by demonstrating the User-stories for the sprint.
●Provided KT to new joiners and actively helped them to gain application knowledge.
●Provided support across different teams about Application.
●Handled a team of three and ensuring smooth project delivery.
Organization Wipro Technologies
Project Name MOJO
(Previously worked)
Role Tester
Project Name Logility
(Previously Worked)
Role Support Team Member(L3)
Client VF CORP
●Responsible for creating complete test cases, test data, and reporting status ensuring accurate coverage of requirements.
●Performing backend testing of the DB by writing SQL queries to test the integrity of the application and Oracle databases.
●Extensively worked in HP ALM, JIRA for Defect tracking, documenting, organizing and tracking requirements.
●Handling User incident by providing access or by fixing the issue as per user incident needs.
●Highly responsive to client needs and changing software requirements.
ACADEMIC QUALIFICATION
COURSE
INSTITUTION
BOARD
YEAR OF PASSING
%
B.Tech (ECE)
SASTRA DEEMED TO BE UNIVERSITY
DEEMED
2019
6.5
12th
JAWAHAR MATRIC HIGHER SECONDARY SCHOOL
(NEYVELI)
STATE
2015
92.83
10th
JAWAHAR HIGHER SECONDARY SCHOOL (NEYVELI)
CBSE
2013
96.00
Personal Strength:
●Self Confidence and positive minded person.
●Quick Learner and ability to learn new things in a short span of time.
●Breezy Person in Nature.
HOBBIES
●Cooking
●Listening to music
●Singing
●Reading Indian Mythological books
PERSONAL DETAILS
DATE OF BIRTH : 28.10.1997
FATHER’S NAME : GANAPATHY J
PERMANENT ADDRESS : C-17 SAROJINI NAIDU ROAD,
BLOCK-12, NEYVELI 607803 PRESENT ADDRESS. : 7/3 A NEW DABIR STREET,
KUMBAKONAM,612001
DECLARATION
I hereby declare that the above information is true and best of my knowledge.
PLACE : (BRINDHA G)
DATE :
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