438-***-****

ad4ojr@r.postjobfree.com

C O N T A C T S U M M A R Y

S K I L L S

E D U C A T I O N

E X P E R I E N C E

Javascript,Java,C and C++

Web:Nest Js,Node.js

Databases: PostgresQL,, MongoDb,MySQL

Network: network security, network

administration,LAN,WAN,SDN,VPN

Bachelor of Science of Information

Technology in Information Management

Major : Software Engineering

Adventist University of Central

Africa,

2022

IT support officer

Africa Improved Foods

Configured Active Directory to synchronize with Azure Active Directory (created & configured users, groups, service accounts) Monitored storage and processing capacity performance Office 365(created emails, blocked and allowed domain, added a layer of security)

Managed WSUS (Windows Server Updates Services)

PXE Server

Holder of a bachelor's degree in software engineering, I stand out for my leadership as well as my strong analytical skills. I am looking for a professional opportunity that will allow me to apply my experiences as well as my academic knowledge in a stimulating environment.

L A N G U A G E S

English : C1

French : B2

C A R I N E I N G A B I R E

S O F T W A R E E N G I N E E R

Others: troubleshooting, Office 365, data

analysis problem solving

Technical support lead

Bento Africa

Worked with other engineers to resolve problem of the system and any other problem raised by the customer

Proactively diagnosed and troubleshooted technical issues escalated by the support team by writing aggregation and going through the system database Properly escalated unresolved issues to the appropriate internal/external teams by collaboration of the support team on email side with software engineers

(back/front) end

Provided prompt and accurate feedback to the support team and to customers Ensured all issues were properly logged and resolved promptly Prioritized and managed several open issues

Oct 2022 - May 2023

IT support officer

BFR Company Limited

Oversaw network and gave support

Responded to queries on phone and via email

Provided all technical support services

Managed WSUS (Windows Server Updates Services)

Nov 2018 - Aug 2020

Aug 2022- Jan 2024

Back-end Developer Intern,

Umurava

Built reusable code and libraries

Optimized the back-end services for efficiency and scalability Designed and implemented data storage solution, data security and protection Mar 2022 - Jul 2022

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