Laura collins

**** * ******** *** ***# * Milwaukee Wisconsin 53218 /# 404-***-**** / ad4oif@r.postjobfree.com

Professional Summary

Dynamic, high performing Customer Service Representative with over 20 years of success in various capacities; My strengths include interpersonal and communication skills, as well as clerical and data entry experience. I also have great managerial experience. Objective is to seek the opportunity for professional and personal growth, and to be associated with an organization with the opportunity for advancement.

Skills

●Sales and Marketing

●Managerial Experience

●Customer and Personal Service

●Critical Thinking

●Computers and Electronics

●Warehouse

Experience

Owner operator

10/2020 -11/2023

Snack Essentials LLC-Atlanta, Ga

●Conveniently located in the heart of Atlanta at the United States Post office I held the contract for the Cafeteria & convenience store. Catering exclusively to staff & employees .

● Serv safe Certified

●Delegated Team of seven employees on staff

●Strong customer service skills

● Leader with proven success record with ability to drive sales above & beyond

●Toast & Square ( POS) experience

●Spreadsheet & Inventory control

General Manager 11/2015- 02/2020

Soul Delicious Buffet and Grill – Morrow, Ga

●Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner.

●Assists the Manager On Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.

●Greets guests immediately, makes suggestions and answers questions regarding food, beverages and service.

●Takes and records food and beverage orders from guests

●Ensures that all food and beverages delivered and served are served promptly, garnished correctly

●Observe restaurant diners to ensure that guests are satisfied with food, beverages and service: immediately recognizes and responds to any guest needs and/or requests.

Pressman/Plate Former Operator/hand pack 08/2011 – 02/2013

Innoware Paper – Milwaukee, WI

Duties and Responsibilities include but not limited to the following:

●The operators operate up to 3 machines at a time.

●Pressmen are responsible for converting raw material into finished product. Must have knowledge of quality specs and guidelines.

●Maintain product quality while press is running.

●Inspects for smears, stains, contrast, and adjust as needed.

●Maintain all mechanical settings/ adjustments/ repairs etc. to be within quality tolerance.

(Hand Packers)

●Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner.

●Package Handlers (PHs) may be assigned to or rotate through various areas and positions such as Loader, Unloader, Scan

Special Project Manager 03/2008 – 07/2012

WBNEC – Milwaukee, WI

●Provided committee support with notifications and planned meeting logistics.

●Provided administrative support to Sr. Director of Compliance.

●Created, managed and maintained the policies and procedures as needed

●Created, managed and maintained content for marketing materials

●Supported and assisted with initiating new company initiatives

●As requested, attended industry meetings and trade shows

Processor/Loan Originator 06/2003 – 01/2008

United Lending – Milwaukee, WI

Responsible for loan disbursement, loan processing, keeping track of loans and its maintenance, increasing good rapport with customers, high profile clients and legal business organization.

●Developed and administered accounts and maintained thorough details about the contacts within the bank

●Originated mortgages for home purchases, refinance, and new home construction.

●Solidified contacts with local realtors, contractors, financial advisors, and other referral sources and meet all potential borrowers, and inspect all properties for requested financing.

●Reviewed and analyzed loan transaction packages for preliminary approval or denial in accordance with bank guidelines.

●Assembled all required documentation for processing and underwriting on each transaction, and prepare and present all related deal points to Loan Committee when required.

Medical Receptionist 11/1997 – 04/2003

Immediate Care Center – Milwaukee, WI

Responsibilities included handling medical office front desk, computerized and manual scheduling, billing, and health/insurance records supervision, including main carriers and Medicaid.

●Practice average of 100-patients on daily basis for fast-paced common practice.

●Keep frequent communication between patients, staff, physician, and laboratory staff.

●Planned medical screenings and follow ups of the patients to get the results.

●Answer to precedence issues to make certain the timely referral of immediately required medical care.

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