PP Paul E. Perry

Profile

Experienced customer

service professional

with over 20 years of

experience in call

center operations,

collections, and conflict

resolutions

EMAIL:

ad4ohg@r.postjobfree.com

PHONE:

720-***-****

ADDRESS:

Englewood, CO 80113

EXPERIENCE

CSR US Bank - Englewood, CO December 2018 to July 2019

• Promoted high customer satisfaction and retention using knowlegeable and friendly service

• Protected customer and company information with strict use of established security procedures.

• Maximized satisfaction by anticipating needs and consistently offering expert support.

• Closed out many issues on first calls by using Industry expertise, prepared scripts, and good research abilities.

• Answered customer questions about policies and procedures with friendly and knowledgeable approach.

• Informed customers of billing procedures, processed payments and provided payment option set up assistance

• Met inbound customer needs while maintaining strict performance targets.

• Referred unresolved customer grievances to designated departments for further investigation.

CSR - Good Sam's Outdoorworld September Centennial, CO August 2018 to April 2019

• Managed a high-volume workload and answered customer telephone calls within a fast-paced environment.

• Delivered best-class support to internal customers.

• Educated cusomers on special pricing opportunities and company offerings

• Set up and activated customer accounts

State Disability (CO) 2011-2018

Collections Agent- Wakefield & Associates July 1999 to September 2011

• Managed 100-150 in/outbound calls daily

• Assisted customers in debt resolution, led team in issues resolved ADDRESS

Englewood, CO 80113

EDUCATION

Currently Pursuing a Masters of Science-Liberty University Bachelor of Science in Religion Liberty University - Lynchburg, VA April 2021 Associates Wilmington School of Bible Studies Rawlings School of Divinity - Lynchburg, VA September 2020

PHONE

720-***-****

KEY SKILLS AND

CHARACTERISTICS

EMAILpaulperrysemail@

gmail.com

• Great organizational skills

• Skilled in the art of communication

• Attention to detail, oral and listening skills

• Strong drive to succeed

• Customer service experience

• Coaching and mentoring

• Counseling

• Positive and professional

• Staff leadership

• Resolve customer complaints

• Great phone skills

• Selling and collections

• Cold calling

• Salesforce

• Supervising experience

Activities and

Interests

Theater, Environmental

conservation, Art, Hiking, Skiing,

Travel

Contact this candidate