Supply Chain Client Services

DENISE MUCCIOLI *

DENISE MUCCIOLI

Cell: 603-***-**** Email: ******.********@*******.***

PROFESSIONAL EXPERIENCE HIGHLIGHTS

Pfeiffer Vacuum, Inc. – Nashua, NH 2018-2024

Customer Care Specialist / In House Sales Representative

● Processed sales orders via email, web portals or telephone

● Assisted AR with customer terms and collections

● Answered incoming customer calls and monitored group inbox

● Ensured export compliance documentation was completed

● Assisted customers with expediting orders or documentation requests

● Provided top notch customer service in a high-volume environment

● Analyzed inventory to accurately schedule and ship customer orders

● Established improved processes for the loan program

● Promoted from In House Sales Representative to Customer Care Specialist Renaissance Electronics, Inc. - Harvard, MA

Buyer/Planner

● Procured electronic components, raw material, and PCBs (Exact Max MRP)

● Expedited and scheduled material

● Sourced electronic components

● Established new suppliers overseas and domestically

● Maintain Authorized Supplier Listing

● Negotiated pricing and terms

● Improved efficiency for group email inbox

2016 - 2017

Nashoba Temporaries - Chelmsford, MA

Contractor - Procurement Specialist / Client Services / Software Instructor (AECOM)

● Administered, developed, promoted, and presented client training

● Developed and analyzed quality metrics, including client satisfaction surveys

● Created purchase requisitions and purchase orders for indirect goods and services

● Resolved problems with purchase orders and invoices

● Lead and managed workload for the Communications Team

● Developed and managed content for team SharePoint site

● Provided client services through Salesforce Chatter and the Help Desk

● Troubleshot user problems with the Advantage eProcurement system

● Enabled new suppliers and managed vendor records

● Created custom reports in Advantage, assessed software upgrades and models

● Developed and controlled documentation of processes

● Special Recognition: $3.00 per hour merit increase - Director of Procurement 2014 - 2016

DENISE MUCCIOLI 2

DRS Technologies/Finmeccanica - Merrimack, NH 2008 - 2013 Buyer II - Business Operations (Defense Contractor)

● Analyzed and negotiated best terms and conditions for services, components, PCBs, and assemblies

● Developed and standardized processes and work instructions in accordance with ISO9001 and AS9100

● Effectively reduced costs by $150K and significantly exceeded a managerial challenge in 2011

● Achieved annual savings of $18K+, decreased shortages by 90% and improved lead times by developing and managing a wire and cable VMI

● Successfully reduced average requisition processing time by 50%

● Co-designed a database and developed processes that increased efficiency by 75% on outside repairs

● Implemented “Green Initiative” to manage supplier catalogs, recycle and reduce waste

● Inspired team excellence by distributing “Weekly Purchasing Tips”

● Exceeded the 3% departmental cost reduction goal by 23% ($264K)

● Awarded Employee Excellence Bonus for realizing a $5K cost reduction on a critical program INTERIM TEMPORARY ASSIGNMENTS

Ultimate Staffing – Senior Buyer, Sanmina (Contract Manufacturer), Manchester, NH BAE Systems (Defense Contract Manufacturer) – Multiple Assignments/Employment Agencies: Squires Temporary and Staffing Services – Expeditor/Special Projects Administrator, Nashua/Hudson, NH Superior Technical Resources – Expeditor, Production Assistant, Nashua, NH

● Developed inventory control processes and forms to analyze, transfer goods and control an extensive stockroom

● Developed management system to identify, locate and transfer material on the receiving “problem shelves” which improved efficiency by 50% and eliminated “lost” items

● Organized scrap inventory into intuitive bin system with corresponding spreadsheet to monitor levels CSS Staffing-Procurement Expeditor, Canal Street (Dan Cafferty/Thomas Marston), May 7, 2018 – August 7, 2018

● Expedite orders

● Purchasing – assignment developed into a light purchasing role Lighthouse Placement Services, LLC - Bradford, MA

Contractor – Senior Buyer (Colonial Electronic Manufacturers, Inc.)

● Procured electronic components, raw material, and PCBs (Exact Max MRP)

● Expedited and scheduled material

● Assisted Quoting and Receiving Departments

● Discovered an error in an assembly build preventing test failures EDUCATION

National Career Readiness Certificate – Gold Award- Nashua Community College-Nashua, NH (2014) WorkReady NH Program Certificate - Nashua Community College-Nashua, NH (2014) Hesser College-Nashua, NH - Associate Degree-Applied Business/Paralegal

(GPA 4.0)-Perfect Attendance

University of New Hampshire – Durham, NH – Associate Degree -Applied Animal Science

(GPA 3.5)

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