High energy and organized professional with years of experience in planning, advanced organization,

prioritization, and multi-tasking abilities, and other experiences coupled with a robust understanding of IT infrastructure and environments in a busy IT organization. I am highly organized, punctual, and able to handle sales, product management, driving, vehicle maintenance, delivery duties, and maintenance of hardware and software programs.

Customer Service Sales Interpersonal Skills Team and Technical Agility Software and Hardware Troubleshooting Communication Leadership On-Site and Remote Support Defensive driving Attention to detail

ONLINE HAILING CABS. (Sep 2020 to present)

DRIVER.

Duties:

● Having good customer relations while maintaining the vehicle such as keeping it in top cleanliness and mechanical standards to the client’s and road regulation expectations.

● Exercised acute negotiation skills in reaching clients' mutual collection and payment plan agreements.

● Adhering to road regulations.

● Received calls from clients answering questions or addressing any of their concerns.

● Preparing daily and weekly reports of incidences and issues regarding the business and vehicle during day-to-day activities for bookkeeping.

● Identified process improvements in the day-to-day functioning of the business.

● On-time pick-up and dropping off of clients.

Achievements:

● Maintained a perfect safety record over 3 years, completing over 100,000 Kilometers accident-free.

● Obtained a robust knowledge of Nairobi roads, including safety and road regulations.

● Received commendations from customers for exceptional punctuality and consistently arriving on time.

● Developed a comprehensive vehicle inspection checklist ensuring reliability and fuel efficiency.

● Kept a spotless driving record with nil accidents having 100 points on the NTSA driver point system. SEAWAY MOTORS. (Jan 2018 to Aug 2020)

SALESMAN.

Key Contributions & Results:

● Provide professional and excellent level of customer service with existing customers via follow-ups.

● Handle correspondences, letters, and emails and forward them to the relevant persons (where necessary).

● Public relations.

● Qualify and follow up on warm internet leads regarding new and pre-owned vehicle availability, price, and options for our clients.

● Attending to customer queries.

● Maintaining and controlling file movement register.

● Consolidated and submitted daily and weekly office operational reports on time to the supervisor from the daily operations.

● Maintained a proper filing system.

GLAKOTECH COMPUTERS. (Mar 2016 to Jan 2018)

IT SUPPORT OFFICER & MANAGER.

Duties:

● Performed hardware installations, including configuring and rolling out upgrades.

● Creating and formatting documents in MS Word, including tables, charts, and graphs.

● Creating and maintaining spreadsheets in Excel, including the use of formulas and macros.

● Troubleshooting network hardware and ensuring that network performance remained optimal.

● Identifying user issues, identifying problems, and delivering workable solutions via phone, email, or desk.

● Managing access and assigning appropriate permissions to ensure the security of information.

● Worked closely with the operations team to ensure on-time delivery of products and services to our clients.

● Ensuring that all user issues are resolved within agreed service level time frames.

● Recommended computer products and applications to improve productivity.

● Resolved 95% of IT issues within service level agreement (SLA) time frames.

Kenya Certificate of Secondary Education (KCSE) – Komorock Road Secondary School, 2014.

Kenya Certificate of Primary Education (KCPE) – Kariobangi South Primary School, 2010. Christopher Kofi Ombaba

Owner – Glakotech Computers

Tel:070*******

Email: ad4oew@r.postjobfree.com

Patrick Pius

Director – Seaway Motors

Tel:079*******

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