Customer Service Administrative Assistant
Resume:
Lynell Thompson
Lodi, CA *****
*********@*****.***
I am mature yet dynamic while serving others in the customer and client services industry. I have 25 years of experience in demanding, fast- paced customer service roles. I am professional under pressure.
Authorized to work in the US for any employer
Work Experience
Client Service Professional
H&R Block - Stockton, CA
February 2024 to Present
Assisting Tax Professionals and their clients. Phones. Greeting all clients. Calendar maintenance and scanning.
Legal Assistant
Law Office of Claire Osborn - Stockton, CA
September 2023 to November 2023
Preparing legal files. Letter writing. Filing. Phones. Screening Clients. Delivery of Documents to Courthouse. Temporary assignment.
Preschool Secretary
Zion Lutheran Church & School - Lodi, CA
April 2023 to August 2023
I am front desk secretary to parents and teachers and Director. Loving my position yet I need better pay and benefits.
Administrative Assistant
State of Idaho Industrial Commission - Coeur d'Alene, ID September 2022 to January 2023
Assisting injured workers through their rehabilitation and vocational process, and their benefits through workman’s compensation Insurance. This position was temporary and I knew that when I started. Front Secretary/Med Tech
Lodi Unified School District - Lodi, CA
May 2012 to September 2020
“FIRST RESPONDER” to all students and staff.
• Quickly and accurately prioritizes student, parent, and teachers' needs.
• Pleasantly and professionally fielded dozens of phone calls per day
• “First Responder” to all Medical student emergencies.
• Dispensed medications and monitored diabetic students.
• Back up Secretary to counselors, teachers.
• Observed special needs students while in office.
• Witnessed CPS visits.
• File maintenance within CA Ed codes for compliance and correctness. Customer Service Representative III - Vault
Teller Pacific State Bank - Lodi, CA
September 2008 to May 2012
Full Service Cash Teller
Tenant Assistant/Assistant to Director
PAM Companies - Lodi, CA
September 2006 to May 2008
Data entry of rents. Prepared Budgets for specific Properties. Clerical support to Director of her region. All secretary duties for her and owners. Site visits, maintenance requests. Etc. Merchant Services Specialist
F & M BANK - Lodi, CA
September 1987 to May 2006
Assisted VP with all merchant needs for POS processing, as well as personal MasterCard accounts. Heavy 10-key with accuracy, while manually processing CC payments. Education
Galt High School - Galt, CA
June 1973 to June 1976
Skills
• Typing
• Administrative Experience
• Clerical Experience
• Child Protective Services
• 10 Key Data Entry
• Writing Skills
• Microsoft Outlook
• Preschool experience
• Computer skills
• Caregiving
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