R. Stephen Peyton, CIC CISR

**** * ***, *** ******, IN 47362

765-***-****

Insurance Professional with 15+ years of experience in the fields of paperwork and application processing, finding coverage for potential claims, claims handling and loss prevention.

PROFESSIONAL EXPERIENCE

Progressive Insurance – Little Rock, AR location (This is the third largest automobile insurance company in the nation.)

CL Claims Generalist Intermediate (ARBI) – July 1st, 2021 – Present

- I am responsible for the liability determination and overall customer service for claims that involve injuries to claimants that are represented by an attorney that our policy holder is liable to.

- I am a part of the Commercial Lines Casualty organization working on policies primarily for large corporations with limits at $1,000,000 or higher.

- I am responsible for the handling of the BI exposures with people in this claims which include timely settlement offers, responding to settlement demands from attorneys, settlement when agreement is reached, signed Waivers and Medical Authorizations with the claimants that our customers are liable to.

CL Claims Generalist Intermediate (URBI) – March 1st, 2020 - July 1st, 2021

- I am responsible for the liability determination and overall customer service for claims that involve injuries to claimants that our policy holder is liable to.

- I am a part of the Commercial Lines organization working on policies primarily for large corporate clients that have policy limits of $1,000,000 or more.

- I am responsible for the handling of the BI exposures for parties that are not represented by attorneys in these claims which include timely settlement offers, settlement when agreement is reached, signed Waivers and Medical Authorizations with the claimants that our customers are liable to.

- I am responsible for working with medical providers that the claimants have had treatments with as a result of the accident that our policy holder was liable for.

- Also, I still am completing the work of a Claims General Associate as outline below with claims that do not involve a BI exposure.

Claims Generalist Intermediate (URBI) – August 1st, 2018 – March 1st, 2020

- I am responsible for the liability determination and overall customer service for claims that involve injuries to claimants that our policy holder is liable to. - I am responsible for the handling of the BI exposures in this claims which include timely settlement offers, settlement when agreement is reached, signed Waivers and Medical Authorizations with the claimants that our customers are liable to.

- I am responsible for working with medical providers that the claimants have had treatments with as a result of the accident that our policy holder was liable for.

- Also, I still am completing the work of a Claims General Associate as outlined above with claims that do not involve a BI exposure.

- On 01/18/2019, I obtained my CL Desinate Status and have been also handling BI Exposures on Commercial Auto Policies as well as Personal Auto Policies.

• Claims General Associate – July 31st, 2017 – August 1st, 2018

- Determine Liability in claims not involving injury to Claimants

- Initiate Property Damage Inspections and handle paperwork for Total Loss Vehicles

- Be responsible for the overall customer satisfaction of the claim - Since 07/12/2018 been handling Texas Claims as a File Owner after obtaining my Texas Multiline Adjuster License.

James Greene & Associates, Inc. - Sherwood, AR

(This is a Mid-Size Independent Insurance Agency that specializes in Commercial Insurance for hard to place risk such as Churches, Childcare Centers, Private Schools)

• Territory Manager – January 1st, 2011 – July 31st, 2017

- Perform Loss Assessment Analysis for current clients and offer solutions for possible coverage gaps.

- Perform Policy Reviews with clients to educate them about coverages and the policy limitations

- Solicit new potential clients

- Perform Loss Prevention Inspections and make recommendations to clients

- Claims review on large loss cases (usually in excess of $100,000 and not being paid by the Carrier)

• Account Manager – April of 2009 – January 1st, 2011

- Answer customer calls about coverages found in their policies and Billing Questions

- Review the policy for Coverage and provide Proof of Insurance Certificates

- File claims with the Companies

- Train newly hired Account Representatives

- Submit Applications and Policy Changes to the Underwriters/Companies

- Prepare Proposals of Coverage for the Territory Managers

• Account Representative – April 11th 2007 – April of 2009

- Answer customer calls about coverages found in their policies

- Answer customer calls about billing and payment questions

- Review the policy for Coverage and provide Proof of Insurance Certificates

- File claims with the Companies

DESIGNATIONS

Certified Insurance Service Representative (CISR) designation provided by The National Alliance for Insurance Education & Research

Certified Insurance Consultant (CIC) designation provided by The National Alliance for Insurance Education & Research – Tested by Dr. John Bratton the father of Charles Bratton

Licensed as an Multi-Line Insurance Adjuster in the State of based from Texas and applicable in all States that require Adjuster licensing.

JOB RELATED SKILLS

• Proficient at Microsoft Word

• Proficient at Microsoft Excel

• Proficient at Microsoft Office

• Proficient at PowerPoint

• Proficient at being able to communicate to clients about coverages in a policy or gaps in coverage

• Able to speak on an individual basis or as a public speaker

• Able to problem solve and find solutions to complex insurance situations

EDUCATION (after high school and in addition to designations)

• Graduate of the State Auto Insurance Company PaceSetter Program

• Attended Free Gospel Bible Institute in Export, PA

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