Customer Service Production Operator

CARLA BAILEY

*********@*****.*** 715-***-**** Colfax, WI 54730

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Detailed Production Operator with 10 years' track record of providing accurate and timely work in production operations. Talented in conducting production tests, working with injection equipment and performing routine maintenance. Consistently adhere to QA programs to maintain safety. Skills Used

Leadership, supervisory

Machine Operator

Phillips Plastics - Menomonie, WI

September 2013 to November 2015

Responsibilities

I collected parts off the press and do quality checks every two hours and document the results. I have filled In, in the warehouse, quality and as production

coordinator as needed before transferring to

weekend

12 hour night shifts.

Used precision measuring instruments, including lathes and calipers

Visually inspected equipment parts and deliveries

Operated various molding presses

Ensured the packaging material inventory was

accurate

Excellent communication skills

Skills

Autism Experience (10+ years)

Bipolar (10+ years)

Calipers

Micrometer

Blueprint Reading

Quality Inspection

Insurance Sales

Coordinate Measuring Machine

Caregiving

English

Alzheimer's Care

Home Care

PPAP

Quality Assurance

Dementia Care

Manufacturing

Precision Measuring Instruments

Quality Management

Assembly

Information

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued Development in any professional field.

Machine Operations

Materials Assembly

Incident Reporting

Material Quality Control

Workstation Equipment Monitoring

Production Documentation

Packing Slip Verification

PPE Compliance

Attention to Detail

Punctual and Dependable

Strong Work Ethic

Root Cause Analysis Participation

Computer Skills

Cycle Counts

Defects Identification

Health and Safety Regulations

Following Instructions

Quality Inspections and Reporting

Picking and Packing

Good Communication

Line Work

Machine Operation

Teamwork and Communication

Production Processes Knowledge

Teamwork and Coordination

Machine Setup and Shutdown

Heavy Lifting

Banding Tools Operation

Safe Machine Operation

Hand-Held Scanners

Component Assembly

Punctual and Reliable

Reading and Determining Measurements

Material Loading and Unloading

Safety Standards Compliance

Summary

Skills

Machining

Calibration

Plastics extrusion

Forklift

ISO 9001

Assessments

Workplace safety — Proficient

May 2022

Using safe practices at work

Full results: Proficient

Attention to detail — Proficient

Identifying differences in materials, following

instructions, and detecting details among distracting Production Line Work

Carefully Packaged All Finished Products and

Prepared Them for Delivery.

Performed Preventive Maintenance and Calibrated

Machines.

Assisted With Managing Inventory Control and

Recorded Results Into the Data System.

Carefully Inspected Each Product for Any Defects

Through Quality Assurance Procedures.

Operated [Number] Machines Daily and Multiple

Chemicals.

Equipment Calibration

Production Operator 3M - Menomonie, WI 06/2022 - Current I work in Athena department where we make film for computer screens, cell phones, automobiles etc Do changeover, quality inspections

Financial Advisor S & C Financial Education - Menomonie, WI 12/2017 - Current I offer Financial Education and go over credit and business reports with clients and set up a game plan to go get the credit and business credit a boost and bring up there scores Skills used: Customer Service, Marketing, Computers Quality Inspector Nolato Contour Plastics 12/2021 - 07/2022 I get report, check email, do a walk through, collect parts and do an IP inspection I use the CMM, Keyence,

Vertex, Vision

System, micrometer, caliper, drop indicator, pull test, etc whatever may be needed to fulfill the IP inspection I walk around and observe operators, do visual inspections, and enter data into the computer I also fill in and help out as a machine operator of time allows. Coil Winder, McMillian's - Woodville, WI 04/2021 - 11/2021 I train new employees as they come on board, I also run machines and assemble leads and fuses to the stators. Production Technician Loparex LLC - Hammond, WI 03/2016 - 05/2017 Follow blue prints, take down and set up press, run orders, package for shipping Skills used, customer service, computers, read blueprints Assistant Manager / Caregiver Comfort of Homes - River Falls, WI 11/2015 - 03/2016 I filled in, in the office as needed, I worked the floor as a caregiver, I assisted residents with there daily living needs, passed meds as needed

Helped set planned and did activities with the residents I gave potential residents and there families tours of the facility Accomplishments

I loved working with the staff and the residents

Skills Used caregiving, med passing, documentation, communication log, etc Caregiver/Personal Assistant Comfort of Homes - Baldwin, WI 12/2015 - 01/2016 Experience

I worked full time over noc's and filled in on other shifts as needed I would clean on noc's, prepare some meals and desserts, I would assist residents every two hours with toileting, etc I would also assist in daily cares as needed when I filled in on the other shifts I would also pass medication as needed and when needed Accomplishments

I loved working with the staff and the residents

Skills Used caregiving, med passing, documentation, communication log, etc Quality Inspector SEEK Careers/Staffing - Woodville, WI 07/2015 - 11/2015 I get report, check email, do a walk through, collect parts and do an IP inspection I use the CMM, Keyence,

Vertex, Vision

System, micrometer, caliper, drop indicator, pull test, etc whatever may be needed to fulfill the IP inspection I walk around and observe operators, do visual inspections, and enter data into the computer I also fill in and help out as a machine operator of time allows. Cashier Team Lead Walmart - Menomonie, WI 08/2013 - 09/2013 Answered customer questions and provided store information. Processed payments promptly for customers to exceed productivity standards. Performed merchandising and signage updates during weekly and seasonal promotional changes. Rotated and merchandised products at point-of-sale to improve impulse buy rate. Scanned, priced and bagged customer groceries quickly to keep lines moving. Verified customer age requirement for alcohol or tobacco purchases. Directed trash removal and sanitation procedures to keep aisles and register area organized. Trained new team members in cash register operation, stock procedures and customer services. Learned roles of other departments to provide coverage and keep store operational. Helped with purchases and signed customers up for rewards program. Helped customers find specific products, answered questions and offered product advice. Associate Walmart - Gulfport, MS 06/2009 - 08/2013 Updated inventory and production information using warehouse management systems and scanner guns. Followed cleaning and sanitation guidelines to meet health and OSHA requirements. Answered customer questions and provided store information. Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.

Built and maintained relationships with peers and upper management to drive team success. Stocked sales floor and assisted in product movement and merchandising plans. Arranged and stocked new merchandise following placement directions. Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.

Communicated clearly with customers in person and via telephone, driving positive experiences. Organized store by returning merchandise to proper areas and restocked displays. Recommended merchandise to customers based on needs and preferences. Bagged or packaged purchases and wrapped gifts.

Placed special orders or called other stores to find desired items. Opened and closed cash registers by counting money, separating charge slips and balancing drawers. Watched for and recognized security risks and thefts to prevent or handle situations. Ticketed, arranged and displayed merchandise to promote sales. Stocked shelves and supplies and organized displays to focus customer attention on specific items. Greeted customers to determine wants or needs.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Exchanged merchandise for customers and accepted returns. Cashier Walmart - Wiggins, MS 07/2006 - 10/2006 Accepted cash and credit card payments, issued receipts and provided change. Answered product questions with up-to-date knowledge of sales and store promotions. Operated cash register or POS system to receive payment by cash, check and credit card. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Answered customer questions and provided store information. Scanned merchandise using point-of-sale system for accurate purchase totals. Helped customers find specific products, answered questions and offered product advice. Helped with purchases and signed customers up for rewards program. Processed sales transactions to prevent long customer wait times. Collected payments and provided accurate change.

Learned roles of other departments to provide coverage and keep store operational. Used suggestive selling techniques to promote add-on sales. Delivered high level of customer service to patrons using active listening and engagement skills. Verified customer age requirement for alcohol or tobacco purchases. Worked closely with front-end staff to assist customers. Discounted purchases by scanning and redeeming coupons. Directed trash removal and sanitation procedures to keep aisles and register area organized. Ellsworth Senior High Ellsworth, WI 05/1989

High school diploma: Required

Willing to relocate: Anywhere

Willing to relocate: Anywhere, Authorized to work in the US for any employer Education and Training

Additional Information

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