Rosa Sanchez

***** ** *** **., *****, FL ***** 786-***-**** ad4oec@r.postjobfree.com

Objective

With over 21 years’ experience in Customer Service solving customer issues and increasing overall customer loyalty. Enjoys interacting and working with others to minimize customer dissatisfaction and increase customer loyalty.

Profile

Ability to direct complex projects from concept to fully operational status.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with staff.

Experience and understanding of most computer applications.

Fast learner.

Fluent in English and Spanish.

Experience in Management

Proven to work hard and excel in any task.

Trained, supervised, and evaluated staff, coached improvement & management skills.

Successfully refined and implemented new projects. Experience

Assistant Manager, Pollo Tropical 09/2002 - 06/2016

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast- paced operations. Built loyal clientele through friendly interactions and consistent appreciation.

Cross-trained and coordinated scheduling with team members to ensure seamless service. developing associates in work ethics, procedures, and leadership skills. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Ten years of experience in managing restaurant at Pollo Tropical.

Assistant Manager, IMC Holdings at Jackson Memorial Hospital Miami 06/2016 - 12/2018

In charge or running a smoothly shift, training new employee. I also ran two restaurants at the same time, one is Vienna Pizza and the other Pollo Tropical. Takes care of customer consistently. Supervisor, Starbucks (Compass Group FIU) 03/24/2019 - 03/13/2020

Responsible for every aspect of the store, including operations, merchandising, cleanliness, customer experience, compliance, finances/budgets, and associates.

Was laid-off due to the Pandemic (March 2020). FIU campus was closed. Supervisor, DonBran Flooring 03/2020 – 09/2023 (husbands’ company) Managed finance/budgets, payroll, expenses, and invoices. Customer Service/Teller, Amscot 09/2023 – Present

Assist customers with financial transactions such as cashing checks, depositing money and collecting loan payments.

Education

High School Diploma, Braddock G Holmes High School 1999

Miami Dade Community College - Study English.

Miami-Dade College and Valencia Community College, College credits.

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