ad4oe2@r.postjobfree.com 657-***-**** ***** Dale St, Apt 103, Garden Grove,

California 92841

BRYAN C GROSMAN

Employment History

More than 29 years serving the automotive repair industry. Continuously making the customer experience the most positive experience imaginable, even in the most stressful of situations. Generating $1M+ yearly in service revenue while maintaining a high level of customer satisfaction, as well as succeeding in helping coworkers improve their customer experience plateau to all new levels. 05/2014 - Present Assistant Service Manager Cerritos Dodge/Chrysler/Jeep/Ram

Successfully managed two independently owned Midas Auto Service franchises owned by Seaside Automotive Group. Yearly revenues of over $1.5M per location. Supervised daily operations, generated repair orders, road tested vehicles for quality control, managed inventory and part returns, managed employee hours and motivated coworkers to perform at maximum efficiency with little-to- no error and negativity. 04/2012 - 04/2014 General Manager Seaside Automotive Group/ Midas Auto

Service

Supervise and manage all customer service needs, from writing repair orders to road testing vehicle, processing warranty claims and part orders, maintaining tire and part inventories and overall front-end operations. Successful at generating $750k + annual tire and service sales, with a very high customer satisfaction rate.

03/1990 - 09/2011 Vice President/ General Manager All Season Tire And Auto, Inc.

Education History

Chosen as 1 of 24 out of 650 auditioners nationwide for the Professional Acting program. Successful in building relationships with fellow successful individuals that still exist today. 06/1994 University of Southern California Theater/ Acting, Bachelor Of Fine Arts

Languages

Spanish Basic

References

Brandon Shamim

Founder And CEO

Beacon Management Group

310-***-****

ad4oe2@r.postjobfree.com 657-***-**** 11250 Dale St, Apt 103, Garden Grove, California 92841

BRYAN C GROSMAN