Customer Service Experience

Akada Christopher

646-***-**** *****.*************@*****.*** The Bronx, NY 10469

SUMMARY

Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a teamplayer attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment. Motivated candidate experienced in the restaurant industry. Proven ability to provide outstanding customer service, build relationships with customers, and foster a positive work environment. Possesses excellent communication skills and the ability to work seamlessly with other team members to ensure that all tasks are completed to the highest standard. Committed to providing a superior customer experience through a combination of prompt service and a friendly attitude. SKILLS

Clear Communication

Teamwork

Leadership

Organization

Flexibility

Punctuation

Attention to details

Multitasking

EXPERIENCE

Barista, Dunkin Donuts, June 2021-Current

Bronx, NY

Greet customers in a friendly manner

Placed orders into POS systems and handled cash and credit transactions Memorized food and drink recipes to prepare orders with speed and accuracy Followed health department regulations for handling food products properly Prepare all foods and drinks for the following day Complete the stores cleaning procedure.

Operated cash registers to process customer payments. DAYCARE WORKER, Dare~2~Dream DayCare, July 2021-August 2021 Bronx, NY

Cared for children of varying ages in a home setting Engaged in indoor and outdoor summer activities

Read books and sang educational songs

Developed positive relationships with parents, staff, and children through effective communication skills

Demonstrated ability to provide safe and nurturing environment for children of all ages Implemented appropriate disciplinary actions when necessary while maintaining a respectful atmosphere

Utilized creative problem solving techniques to handle challenging situations with young children

Utilized games, toys, and books to develop and improve cognitive skills and physical abilities Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects.

CASHIER, Dollar Tree, May 2020-April 2021

Bronx, NY

Provided efficient and courteous service to customers Operated cash register and accurately processed payments, returns, and exchanges Performed opening and closing procedures, such as counting cash register, restocking, and cleaning

Resolved customer complaints professionally in accordance with company policy Assisted customers with locating items throughout the store when needed Utilized problem solving skills to effectively handle difficult situations. EDUCATION AND TRAINING

High School Diploma

St. Catharine Academy, Bronx US June 2020

PHLEBOTOMY TECHNICIAN

Certified by MedCa

Certification number: 616-11452

Issued: March 1,2024

Expires: March 15,2026

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