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Rahhal Resume 7-21-2022... 4 [fy

Hussam Ali Rahhal

Raleigh, NC

919-***-****

ad4ode@r.postjobfree.com

Skills /Abilities

Highly skilled Certified Tax Preparer, Retail Manager and Shift Supervisor with 20 years’ management

experience; Customer service specialist; Strong knowledge of retail processes and procedures; Highly

organized with attention to detail; Active listener with exceptional interpersonal and communication skills;

Proven teamwork and relationship-building abil

ies; Excellent critical thinking and problem-solving abilities.

Experience:

Tax Preparer — Jackson Hewitt, Raleigh, NC (2020 — Present)

Provide expert guidance, explain, prepare, and complete accurate tax-related forms for clients;

Complete E-filing, provide printed copies for clients, sign and e-file forms to IRS and state agencies;

Conduct face-to-face tax interviews with clients;

Generate business growth, increase client retention, and offer additional products and services;

Answer tax related questions and provide future tax planning to clients;

Create high quality customer interactions and experiences that instill confidence.

Shift Supervisor — NB Avenue Exxon, Raleigh, NC (2010 — 2020)

Provided outstanding customer service through communication and follow-though;

Promoted from Customer Service Rep to Shift Supervisor in 2015;

Stocked shelves and coolers and took inventory of goods and merchandise;

Ensured the store’s inventory levels were upheld to corporate standards;

Displayed material and signs for advertising and promotional plans;

Ensured property, facilities, and equipment remained in good repair and appearance;

Ensured operational excellence in daily activities and executed policies in an effective manner;

Managed conflict and personnel issues and provided coaching and support;

Developed and maintained a strong understanding of the company’s business model;

Understood and optimized selling effectiveness to drive profits and revenue;

Supervised and monitored adherence to all safety-related regulations;

Balanced daily sales and followed cash handling and daily closing procedures;

Ensure compliance during shifts with all federal, state and local laws and ethical business practices.

Store Manager — Big John, Inc., Raleigh, NC (2000 — 2009)

Led the store to ensure achievement of business goals in revenue, expense reduction, cost recovery,

customer satisfaction, and inventory shrinkage;

Fostered a collaborative and engaging environment by addressing and managing associate concerns;

Drove associate engagement and development through communication, feedback and recognition;

Develop staffing plans for key store roles and ensured employee schedules were accurate;

Analyze workload strategies and shared findings with store staff to develop action plans;

Made informed decisions to support store expense management (payroll, productivity, shrink).

Education and Training

General Education Certificate — Wake Tech College, Raleigh, NC

Computer Technology — Cape Fear College, Wilmington, NC

Certified Tax Preparer — /nternal Revenue Service

Contact this candidate