IVANA STEFANOVSKA

Address: **** ********* ** ***** **, 10463

Mobile: 917-***-****

Email: ad4obg@r.postjobfree.com ·

EXPERIENCE

**/**** – 01/2024

RESTAURANT MANAGER,ROUTE 66

NEW YORK, NY

6/17 – 9/17

BANKING INTERN, STOPANSKA BANKA .

SKOPJE, NORTH MACEDONIA

EDUCATION

BACHELORS: INTERNATIONAL ECONOMY,

S.S CYRIL &METHODIUS UNIVERSITY OF SKOPJE, N. MACEDONIA SKILLS

OVERSEE DAILY RESTAURANT OPERATIONS, INCLUDING STAFF SCHEDULING, INVENTORY MANAGEMENT, AND QUALITY CONTROL TO ENSURE EXCEPTIONAL GUEST EXPERIENCES.

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DEVELOP AND IMPLEMENT STRATEGIES TO OPTIMIZE SALES PERFORMANCE AND ACHIEVE REVENUE TARGETS, RESULTING IN A 20% INCREASE IN MONTHLY SALES.

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PLAYED A KEY ROLE IN TRAINING AND DEVELOPING FRONT-OF-HOUSE STAFF, EMPHASIZING CUSTOMER SERVICE EXCELLENCE AND UPSELLING TECHNIQUES TO INCREASE REVENUE.

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IMPLEMENT COST-CONTROL MEASURES TO MANAGE EXPENSES AND IMPROVE PROFITABILITY, INCLUDING OPTIMIZING FOOD AND LABOR COSTS WHILE MAINTAINING HIGH-QUALITY STANDARDS.

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MANAGED ALL ASPECTS OF CASH HANDLING, INCLUDING DAILY RECONCILIATIONS, DEPOSITS, AND PETTY CASH MANAGEMENT, ENSURING ACCURACY AND COMPLIANCE WITH COMPANY POLICIES AND PROCEDURES.

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ASSISTED WITH CUSTOMER TRANSACTIONS, INCLUDING DEPOSITS, WITHDRAWALS, AND ACCOUNT INQUIRIES

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CONDUCTED RESEARCH AND ANALYSIS TO SUPPORT LOAN OFFICERS IN EVALUATING CREDITWORTHINESS OF LOAN APPLICANTS

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PARTICIPATED IN TEAM MEETINGS TO DISCUSS FINANCIAL PRODUCTS AND SERVICES OFFERED BY THE BANK

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PROVIDED EXCEPTIONAL CUSTOMER SERVICE, ADDRESSING CLIENT INQUIRIES AND RESOLVING ISSUES PROMPTLY

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COLLABORATED WITH COLLEAGUES TO STREAMLINE PROCESSES AND IMPROVE EFFICIENCY WITHIN THE BRANCH

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● LEADERSHIP SKILLS

● EMOTIONAL INTELLIGENCE

● ATTENTION TO DETAIL

● TIME MANAGEMENT

● PROBLEM-SOLVING ABILITIES

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