RACHID OUCHOU

*** ********* ****, *********, ** 282**-***-*** 6830 ad4oay@r.postjobfree.com

SUMMARY

An accomplished Systems Engineer with over 25 years of experience supporting various businesses and organizations, both in the classroom (as a trainer), in the work field (as a Technical Expert), and in the boardroom as Lead Consultant. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

KEY SKILLS

Active Directory implementation, configuration, deployment, migration, support and troubleshooting.

Microsoft Enterprise Messaging System

Microsoft Windows Software Update Services and SCCM

Identity Access Management (IAM) using Windows platform

Quest Active Role Server and Recovery Manager for AD

AirWatch Services/ VMware Workspace ONE

Technical Training

Network Hardware/Software Maintenance

Microsoft Azure Fundamentals

System Center Operations Manager (SCOM)

Splunk Integrations and Research

Engineering/project management experience

System deployment monitoring

Server maintenance

System Upgrade Design

PROFESSIONAL EXPERIENCE

SENIOR ACTIVE DIRECTORY ENGINEER BNI CHARLOTTE NC, JAN 2022 – PRESENT

Charlotte, NC based business referral organization supporting 300k+ member businesses in over 75 countries worldwide with 500+ employees.

Managed Active Directory lifecycle activities, OS upgrades, hardware replacements.

Maintained secure systems and address vulnerabilities via Group Policy Management.

Advised senior leaders on policy, process, and technology gaps relative to IAM issues and needs across projects and operations.

Collaborated regularly with IT Operations, CISCO, Enterprise Architecture, and Engineering teams.

Documented current AS-IS Identity & Access Management business and technical processes, & roles.

Consulted and provided AD integration guidance for application teams.

Provided outstanding helpdesk service and support to customers.

Reviewed and approved configuration for DHCP, DNS and AD topology requests.

Managed day-to-day running of large Domain structure with over 2000 users and 3000 Computers.

Developed and assisted in disaster recovery strategies.

Identified and implemented improvements needed in AD architecture.

Collaborated with security on baselines and strategy.

Developed structured Directory Services that increased reliability and used as authentic source of company information.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Automated tasks to reduce labor costs and increase productivity.

Developed testing procedures, documentation and presented to clients for review.

Contributed to requirements gathering and analysis for design and production projects.

Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.

Executed troubleshooting and server support, including in-person and remote situations.

Performed scheduled service work, including installations, testing and repairs.

Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.

Developed work plans for various personnel roles based on strengths and talents.

Participated in formal internal design reviews of proposed products and components.

Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.

SENIOR SYSTEMS ENGINEER SPECTRUM, CHARLOTTE, NC JAN 2021 – JAN 2022

Maintained and monitored Active Directory configuration and replication.

Use Symantec Ghost Solution Suite for Desktop and Server OS cloning, and standardized imaging platform and deployment.

Assisted in Azure migration using ADFS integration in hybrid environment.

Exchange Messaging System Migration

Splunk indexing and search tools for AD and Exchange environment.

Monitored and maintained functioning Messaging system.

DNS configuration and maintenance

Application testing and recommendation

Performed changes in server configurations.

Troubleshoot and resolve Server and application problems.

Using EMC Avamar Backup software for system backup, verification, testing, and restore of Production servers.

Performed delegation of system permissions and authorizations, GPO

Developed and executed procedures to install "hotfix" using WSUS, MBSA, and SCCM

Provided strategic and tactical advice and support on successful ways for using technology to achieve specific business goals.

Controlled development of test areas, systems test data and staging lab testing methods prior to implementing new systems.

Provided strategic and tactical advice on successful ways of using technology to achieve specific business goals.

Facilitated IT enterprise architecture across organization's enterprise transformation programs.

Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.

Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.

PRINCIPAL CONSULTANT MICROSOFT MEA, CASABLANCA, MOROCCO OCT 2007 – DEC 2020

Assisted Consulting Managers to qualify opportunities, accurately scope projects, produce levels of effort, and author statements of work for services engagements.

Developed and implemented a sales strategy that increased the number of new customers by 25% in the first year.

Managed a team of 12+ Technical Consultants/Architects (AppDev, Infrastructure) to achieve the annual revenue target.

Recommended techniques to improve engagement productivity, efficiency, and delivery success.

Conducted presentations and delivered proposals to clients, including senior level leadership.

Assisted with RFI/RFQ/RFP responses.

Provided advanced technical and/or business consultative services to customers, internal delivery consultants, and internal sales teams during the pre-sales and/or post-sales cycles.

Created new service offerings which were added to the MS MEA services portfolio.

Worked collaboratively with peer Principal Consultants to provide seamless multi-disciplinary services integration for clients.

Acted as the lead consultant responsible for the delivery of on-site MS MEA engagements to our clients, including requirements gathering, solution design, reference architectures, roadmap generation, and documentation construction.

Facilitated discussions with clients around software architecture, authentication and identity management, user experience, application lifecycle management, cloud-based and on-premise implementation strategies.

Depending on project structure and/or complexity, provide technical oversight, direction and architectural inputs as well as possibly own and or drive technical workstreams of the client delivery.

Conducted training to junior MS Consultant on core networking services and architecture (DNS, DHCP, etc.)

SERVICES EXCECUTIVE MICROSOFT CONSULTING SERVICES, CHARLOTTE, NC MAR 2003 – MAY 2007

My role as Services Executive was to lead the regional Microsoft Consulting Services business (MSC Southeast) and drive Microsoft products penetration and consulting services revenue in customer engagements. Key customer accounts included Bank Of America, Duke Energy, Ingersoll-Rand, RJ Reynolds, Volvo Trucks North America.

Created consistent pipeline demand through personal and professional network, qualified leads generated by marketing team and own prospecting activities.

Managed the entire sales process from lead generation through contract negotiation/execution to delivery handoff.

Provided sales management with accurate forecasts and reports on sales activities.

SENIOR CONSULTANT MICROSOFT CONSULTING SERVICES, CHARLOTTE, NC NOV 1997 – MAR 2003

Subject matter expert (Networking, TCP/IP, DNS, Active Directory).

Assisted both the management and technical staff of Microsoft customers in understanding, designing, planning, and executing strategic enterprise infrastructure projects with Microsoft technologies and products.

Enterprise I/T infrastructure analysis and design efforts with key customers.

Project management support for overall I/T infrastructure efforts with enterprise customers, including network infrastructure, server and glass house environments, desktop standards and deployment.

Developed and implemented a skill assessment tool and training plan for the consulting staff in the practice.

Engaged with Bank Of America as lead consultant. In my role I lead a team of fifty Bank Of America engineers through the design, planning, and deployment of Active Directory to an initial 100,000 users.

Design and configuration of hybrid DNS infrastructure to support new Active Directory architecture.

Design and planning of DMZ architecture to support Windows 2000 at Bank of America. Also assisting on a similar project at First Union National Bank.

EDUCATION

B.S ELECTRICAL ENGINEERING UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE

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