Quality Assurance Engineering Operations
Resume:
Sana Baig
Chicago, Illinois
Visa Status: USA Green Card Holder
Email: ***********@*****.***
I am a highly analytical, collaborative, and committed executive with 10+ years of progressive leadership experience directing engineering operations and delivering software solutions serving billions of people globally. As a resourceful problem solver, I possess an innate ability to redefine products / IT vision and develop reliable infrastructures utilizing my passion for equity and maximizing team member talent spanning diverse backgrounds including computer science and big tech globally. I thrive as an articulate communicator pushing the envelope on public and private partnerships and increasing tech accountability within populations served.
Specialties:
Leadership & Team Building • Technology Innovation & Data Visualization • Infrastructure Design & Development • Engineering Operations Management • Cloud-based Maps & Tracking • Full Lifecycle Project Management • Policy & Program Development • Needs Assessment & Solution Design • Continuous Process Improvement • Relationship Building & Communications • Budgeting & Cost Controls • Vendor Management & Contract Negotiations
• Quality Assurance Methodologies: Six Sigma, Lean Six Sigma
• Test Planning and Execution: HP Quality Center, Jira, TestRail
• Agile Methodologies: Atlassian Agile Suite (Jira, Confluence), ScrumWorks
• Data Analysis: Excel, Python, R, Tableau
• Process Improvement: Minitab, LeanKit
• Team Leadership and Mentoring: GROW framework, MentorcliQ
• Full-Stack Development Tools: Git, Jenkins, Docker, Kubernetes, Ansible
• Business Intelligence: Microsoft Power BI, Tableau, QlikView, SAP BusinessObjects
• Communication and Collaboration: Microsoft Teams, Slack, Zoom
• Problem-solving and Analytical Thinking: Root Cause Analysis (RCA) methodologies, Fishbone diagrams
WORK EXPERIENCE
January 2016 - December 2023
BI Quality Assurance Manager
• Led a team of 5 QA analysts and 106 developers, ensuring seamless collaboration and efficiency in software development processes.
• Implemented Six Sigma methodologies, enhancing team skills and ensuring top-quality deliverables.
• Designed and documented integration solutions, fostering operational maturity.
• Mentored and coached new hires locally and internationally, ensuring seamless onboarding.
• Collaborated with Agile teams to design, develop, and support technical solutions, leveraging full-stack development tools.
• Led a team of developers specialized in machine learning, distributed microservices, and fullstack systems.
• Spearheaded workforce management and reporting initiatives, providing regular coaching and performance evaluations.
• Analyzed complex data sets to optimize efficiency and enhance data quality, collaborating with various enterprise and local teams in data management governance, architecture, engineering, and quality assurance.
• Proactively identified and implemented process improvements, driving business efficiency.
• Prepared and analyzed operational results, generating reports for key stakeholders.
• Supported data governance activities, ensuring adherence to company policies and tracking and resolving data quality issues.
• Developed and implemented data analyses, optimizing statistical efficiency and interpretation.
• Led the creation and maintenance of test plans for new applications within Customer Services.
• Collaborated with DBAs to build and maintain reporting databases, ensuring data integrity.
• Supported data governance activities, ensuring adherence to company policies and tracking and resolving data quality issues.
• Supported the maintenance and development of internal websites and dashboards.
• Enforced data quality standards and investigated root causes of errors, providing recommendations for long-term solutions.
• Maintained monthly agent and supervisor report cards, migrating to new systems as needed.
• Conducted root cause analysis and implemented process improvements, ensuring continuous enhancement.
• Managed data dictionaries/catalogs, data lineage, and metadata within the Metadata Repository to ensure comprehensive documentation and organization.
• Facilitated collaborative discussions among team members, fostering a culture of innovation.
• Provided quality training and operations support, aligning with business strategic decisions. Senior Quality Assurance (QA) Lead
• Collaborated in software design discussions, reviews, and test strategy sessions to enhance product quality and reliability.
• Conducted risk and impact analysis, providing insightful recommendations for associated solutions to mitigate potential issues.
• Offered quality assurance estimates for resource allocation and project planning, contributing to the overall project success.
• Executed comprehensive system and regression tests, ensuring the robustness and stability of software applications.
• Generated and maintained regression test suites, along with creating test data to support testing processes.
• Demonstrated proficiency in SQL, utilizing it effectively to analyze data and validate system functionality.
• Leveraged automation test tools proficiently to streamline testing processes and enhance efficiency.
• Identified potential areas for process improvement, proposing innovative solutions to optimize workflows.
• Developed strategies to improve and automate procedures during implementation and testing phases, fostering continuous improvement.
• Identified, analyzed, and documented issues with program function, output, online screens, or content, facilitating timely resolution.
• Provided mentorship to junior team members on applications and job functions, fostering skill development and knowledge sharing.
• Represented management or took on leadership roles in status and technical meetings as required, ensuring effective communication and alignment across teams. Accenture July 2012 – December 2015
Lead Software Engineer
October 2014 – December 2015
• Managed a team of 30 developers and analysts globally in 3 different offices.
• Responsible for Designing, Small custom fixes and code changes, Testing, User training and Support.
• Worked with the following applications: VB 6.0, ASP .net, DNN, SQL Server 2005/2008, HL7 Scripting, SQL Replication, Meditech Magic, Meditech Scripting.
• Working Knowledge of Software Development Life Cycle and participated in various phases including Requirement Analysis, Software/Database Design and Architecture, Development, Testing, Production Deployment and Release.
• Extensive knowledge of Relational Database Management Systems (RDBMS) and creating relational database systems using Normalization.
• Experienced in Data Modeling, Database design and creating ER /Use case diagrams using Microsoft Visio.
• Strong experience in creating complex Stored Procedures, Index, Functions, Triggers, Cursors, Tables, Views and other SQL joins and statements.
• Experience in Data Transformation and Data Mapping from source to target database schemas and data cleansing.
• Experience in dealing with different data sources ranging from flat files, Excel, Oracle, Sybase, SQL Server and DB2 databases.
• Expertise in extracting, transforming, and loading (ETL) data from flat files, spreadsheets, database tables and other sources.
• Extensive experience in development of T-SQL, DML, DDL, DTS, Stored Procedures, Triggers, Sequences, Functions and Packages.
• Experience in performance tuning and optimization of the database for business logic implementation.
• Responsible for logical and physical data modeling, database design, data analysis, documentation, implementation, and support.
Senior Software Developer
April 2013 – September 2014
• Managed Java projects for financial publications within a team of 11 developers, collaborating closely with stakeholders to meet project objectives and deadlines.
• Led a team of programmers in the development and maintenance of software systems, overseeing projects involving ASP, HTML, XML, VB, JavaScript, and SQL Server 2000.
• Demonstrated leadership by making critical architectural decisions, ensuring the scalability, efficiency, and reliability of software solutions.
• Spearheaded the development and implementation of a scalable web-based content management system and website publishing engine for a prominent financial publishing company, contributing to enhanced productivity and operational efficiency. Software Developer
July 2012 to April 2013
• Proficiently coded, supported, designed, and rigorously tested systems utilizing a diverse range of software tools, including VB 6.0, VBA, JavaScript, SQL Server 2000, and MS Access.
• Leveraged extensive engineering basics to effectively utilize a varied toolkit, encompassing SQL, Teradata, Metadata, Java, C, and C++, showcasing adaptability and deep technical prowess in fulfilling job responsibilities.
Muffakham Jah College Of Engineering and Technology Teaching/Research Assistant September
2010 - April 2012
• Collaborated with professors to facilitate laboratory sessions and provided hands-on assistance to students in courses such as Data Information Management and Java Programming.
• Demonstrated proficiency in grading assignments, quizzes, and exams, ensuring accuracy and fairness in evaluation processes.
• Assisted in developing instructional materials and exercises to enhance student comprehension and engagement with course content.
• Conducted research and contributed insights to faculty projects, fostering an environment of academic excellence and innovation.
• Actively engaged in student mentorship, offering guidance and support to facilitate their academic progress and success.
EDUCATION
Graduated- 06/2012
Bachelor Of Engineering-
Muffakham Jah College Of Engineering and Technology Osmania University, India
GPA: 4.2
CERTIFICATIONS
Six Sigma Green Belt- 06/2015
SKILLS
Agile Software Development, Business Intelligence, Coaching Process, Confluence), Cross Functional Skills, Data Analysis, Database Reporting, Data Governance, Data Integrity, Data Management, Data Modeling, Developer Tools, Jira, JIRA, Quality Control, Report Generation, Root Cause Analysis, Six Sigma
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