Daryl Dorn

***** ****** ********* **** *** ***, 512-***-****, daryldorn3.gmail.com

Professional Summary

History of designing and developing successful embedded software applications. Knowledgeable about a wide range of design and testing approaches.

Skills

Microsoft 365 Office

Experience Incoming call remotely.

Years of experience addressing benefit rule as the pertain to State agencies.

Programmer Analyst IV, 01/2005 to 04/2017

Health Human Service Commission – Austin, TX.

Hired as a Health Human Service Caseworker promoted to Programmer Analyst IV due to technical and experience background.

Health Human Service Caseworker

0)Service customers seeking assistance TANF, CHIP, Medicaid/Medicare, SNAP (food stamps) for the Elderly and People with Disabilities (MEPD) programs case inquiries, problem resolution, and any other issues that may arise from the cases fulfillment process.

1)Interviewed clients in person or via intbound phone call, documenting information gathered, determining eligibility for benefits, verifying case data, explaining program benefits and requirements.

2)Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.

3)Project a professional company image through phone and email interactions.

4)Recognize, document and alert supervisors of trends in customer calls.

Programmer Analyst IV

0)Responsible for migration of test programs from test to develop to production for the e agencies, Health Human Services, Department of Aging, Department of State Health Service, Texas Department of Assistive and Rehabilitative Services, and Department of Family and Protection Services.

1)Second level help desk for the five agencies.

2)Developed and fine-tuned reports using SQL, SQRT, Excel, Visual Basic, and develop macros to support various application. Using the full suite of Microsoft Office Develop and maintain infrastructure applications using PeopleSoft ERP application.

3)Rational Suite, and other HHSC approved technologies / tools to perform work tasks. Develop and maintain data and process models. Provide technical support for testing and implementation efforts.

4)Created a billing program in compliance with the State Controller Office specification that calculated taxes for the five agencies under Health Human

Service.

0) Work together with customer (product owner),, architects, web/java developers, database developers & administrators, system administrators, business analysts, and other team members in performing work tasks. Comply with all Federal, State, and agency laws, rules, policies, and procedures including SOPs that govern HHSC IT. Comply with Department and State guidance on automation system architecture.

Education

BBA: Finance/Statistics

The University of Texas at Austin - Austin, TX

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