Customer Service Performance Management

John Bernard

404-***-**** johnbenard****@gmailcom Atianta, GA 30349

‘SUMMARY

Harciworking and motivated manager/criver with 10 yeers of experience and record of success in

relocating industry. Sold history balancing team performance, customer service forgets and

business objectives. Dedicated to working closely with employees fo maximize productivity and

optimize procedures. Decisive leader with good planning and orgarizational skis

SKIS

* Policy implementation * Scheduled crew's

« Business Administration * Asssied on Jobs when needed

‘Performance Management * Maintained a great work environment

EXPERIENCE

‘Manager, Allaboutmoving, February 2021-Curent

Atonta, GA.

‘= Developed and implemented strategies to increase customer satisfaction and loyaity.

* Created monthly reports for senior management summarizing operational performance

metrics.

* Coached, mentored and frcined team members in order to improve their job performance.

* Initioted new projects that resulted in increased productivity across all departments.

* Assessed feam members sklsets and assigned tasks accordingly for optimal efficiency.

* Analyzed customer feedback data to develop action plans for improving services offered,

EDUCATION AND TRAINING

High Schoo! Diploma

West Jefferson High School, Harvey LA May 1988

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