Preethi Viswanathan

Technical Program Manager / Technical Scrum Master

Voice and text : 925-***-**** - E-Mail: ad4o7r@r.postjobfree.com Accomplished, passionate and positive Program Manager/Servant Leader with over 20 years of progressive Global IT experience, specializing in Program and Project Management, Client Relationship Management, and Delivery Management. Demonstrated success in leading large transformational projects with high-profile companies such as Kaiser Permanente and Infosys. Proven track record of delivering projects that have significant business impact, enhance user engagement, achieve cost savings, and improve efficiency.

Summary

Over 15 years of IT Project/Program Management experience

Delivery of large (up-to 4M, 20 plus people) end-to-end Agile multi-year digital transformation programs

Program and portfolio management experience defining multi-year roadmaps, and funding requirements to inform technical strategy for integrated portfolios.

Meticulous strategic project planning, scoping, budget and resource planning, globally distributed cross-functional team collaboration,stakeholder communications, team mentoring ; persistent in monitoring project activities to build high performing teams

Expertise in Agile Methodologies, Scrum, Kanban, Release trains, CI/CD practices.

Knowledge of Generative AI lifecycle.

Tools - JIRA( Advanced JIRA roadmaps/Plans, structures for large programs), Confluence, Jenkins and GitHub Actions, HP Quality Center, Change management with ServiceNow, MS Project

Certified Scrum Master (CSM)

SAFe® 5 Release Train Engineer (12/2022 - 12/2023)

SAFe® 4 Certified Program Consultant (9/2017 - 12/2018)

Generative AI with Large Language Models - Coursera Academics: Bachelor of Engineering (Electronics and Communication), University of Madras, India Citizenship: United States of America

Professional Experience

Kaiser Permanente, Pleasanton, CA Aug 2021 – till date Project Program Management Consultant

KP’s medical services are backed by an extensive and advanced technical platform. My teams deliver reliable products to members and cutting edge tools to our software engineers.

• Proficiently managing migration from Jenkins to GitHub Actions as the CI/CD tool for building and deploying, steering quality and introducing new capabilities at Kaiser. Managing phased adoption to over 70 teams across KP Digital using advanced JIRA roadmaps for planning.

• Driving AI strategy by identifying high-value use cases for Generative AI and AIOps, assessing AI tools, and enhancing team skills.

• Driving rollout of Backstage (https://backstage.io/) as a developer portal, extensively improving developer experience with an uniform view of all software at one place

• Managed project to replace Springboot with Quarkus and Graal VMs, resulting in 30% decrease in native cloud dev complexity, cost savings, and improved project efficiency.

• Successful delivery of projects by skillfully managing Engineering Excellence program with multiple projects and diverse technologies, resulting in cost savings and improved efficiency for over 70 supported teams

• Coordinated and guided team for Vaccine Symptom Monitoring project, leading to successful publication on Pubmed (34618801)

• Streamlined program and project reporting to stakeholders and senior leadership, resulting in faster decision-making, effective risk management and cost savings Senior Technical Scrum master Sept 2016 – Aug 2021

• Leading a team that caters to multiple API/webservice needs of several globally distributed cross functional scrum teams developing KP Mobile app with continuous quarterly releases to Google and Apple app stores

• Delivering significant business impact web-service projects successfully in a critical fast-paced aggressive environment to support COVID capabilities and increased member volumes on KP Mobile app.

• Effectively migrated API’s/services to PAAS IBM Bluemix aligning to overall migration strategy to cloud.

• Collaborate with business stakeholders, Product Management, Engineering Teams and DevOps to create and maintain the Software Release roadmap with high level project sizing, managing internal and external dependencies and oversight of technical solutions.

• Facilitate sprint ceremonies and deliver numerous fast paced projects within a set schedule Infosys Limited, Bangalore May 2010 – Sept 2016

Program Manager / Senior Project Manager

• Program Manager for Fidelity Investments, ensuring excellent customer service and client satisfaction. Successfully managed and executed four Application/Data migration projects aligned with the client's Legacy modernization vision document.

• Successfully managed the relationship with Fidelity’s India captive(FMR India), serving as a liaison between Infosys and client senior leadership, resulting in improved project understanding, reduced concerns, improved communication channels, and strengthened customer relationships, ultimately leading to increased project efficiency and client satisfaction.

• Proactively identified and mitigated 95% of project risks, root cause analysis, to ensure smooth project releases, resulting increase in customer satisfaction, ultimately enhancing the program's reputation and client relationships.

• Showcased end-to-end project management proficiency by leading multiple projects from pre-sales to steady-state production installation, support, and ongoing application maintenance, resulting in on-time project delivery and client satisfaction. GE Money Americas, Irvine, California (Project Lead) Sep 2003 – Jan 2008 Honda Auto Finance, Los Angeles (Technical Lead) Feb 2003 - Sep 2003

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