Customer Service Quality Control

KALEJAIYE MIRACLE BOLAJI

#**** ******* ****** ****, ***** York, Ontario

+1-437-***-**** Email: **********@*****.*********:*******.******@*****.***

Seeking a position in Customer Service

HIGHLIGHTS OF QUALIFICATIONS

Reliable and dependable

Proficient in Microsoft Office, Internet, Email

Dedicated to professionalism and highly motivated toward goal achievement

Demonstrate a positive attitude toward learning, growth and adapting to change

Enjoy helping others and willing to go the extra mile

Completely versatile, able to perform any assigned task

RELEVANT EMPLOYMENT EXPERIENCE

General Labourer

Committed to producing high quality products using a keen eye for detail

Work effectively on an assembly or production line

Follow specified safety standards and procedures

Adapt easily to any computerized system

Oversee receiving procedures and maintain quality control of goods

Adapt to changing work environments

Supervise and train new employees

Customer Service

Balanced and deposit daily cash flow

Supervise and train individuals

Computer literate

Experience handling large sums of money

Accurately balanced cash with no variances on an ongoing basis

Effectively handle customer concerns and complaints

EDUCATION ACADEMIC DEGREE/CERTIFICATES

February, 2016 Bachelor of Science Political Science- Ongoing

August, 2012 National Diploma in Estate Management

July, 2006 S.S.C.E (Neco Nov/Dec)

INSTITUTION ATTENDED

2014-Date University of Ibadan, U.I Ibadan, Nigeria

2010-2012 Osun State College of Technology Esa-Oke, Nigeria

2000-2006 Ibodi Grammar School, Ibodi Nigeria

WORKING EXPERIENCE

2017 - 2018 Teller/Fund Transfer Officer

Heritage Bank Plc, Agbeni-Branch,Ibadan, Oyo State.

2015 – 2017 Customer Services Representative/Teller

First Bank Plc, U.I-Branch, Ibadan, Oyo State.

2011- 2012 Internship

Osun State Ministry of Land, Urban and Regional

Planning, Abere Osogbo, Osun State.

KEY RESPONSIBILITIES

Customer on-boarding

Answer customerinquiries and refer customers to the proper services area for issues that cannot be resolved at the customer services

Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.

Cash checks.

Maintain an adequate cash drawers at all times; this include buying and selling currency from the vault as necessary

Balance cash drawer in accordance with bank procedures and regulations including periodic batching of cashed checks.

Assist in ordering, receiving verifying and distributing cash.

Providing additional products including Cashier checks, Personal money Orders.

Bank account opening and/or closing

Maintains the highest level of confidentiality with all information obtained.

Promotes the bank products and services.

Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.

Perform as a team member in allocating and co-ordinating the work flow

Contribute to the fulfillment of department and company objective and goals.

Comply with all department and company policies, procedures and regulations.

Other duties as assigned

Contact this candidate