T E R E S A

W I L L I A M S

512-***-****

Dedicated customer service representative with a proven track record of delivering exceptional customer satisfaction and driving overall company success. With more than 15 years of experience, I have honed the skills necessary to effortlessly establish rapport with clients and consistently surpass sales quotas.

ad4o6e@r.postjobfree.com Austin, TX 78728

• ustomer Relationship Management

•Data Management and Reporting

•Microsoft Office Suite

•Product/Service Knowledge

•Adaptability

•Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

• Empathy and Patience

•Problem Solving

•Adobe DC Suite

•Energetic Work Attitude

•Collections

Workflow Specialist, BNM TATA GROUP, May 2019 – Oct 2023, Austin, TX

•IT services, consulting and business solutions organization with 453,000 of the best trained consultants in 46 countries

•Workflow Specialist Social Media

•Collect, validate, and upload inputs; conduct quality checks; liaise with SMC client for any clarifications and necessary change

•Identify and present process enhancement opportunities to supervisor and assist with implementation of initiatives

•Ensure meticulous client and corporate record-keeping to meet TCS audit standards; steadfastly adhere to compliance protocols, actively participating in relevant training

•Create a reference document based on new situations encountered to help guide future scenarios

CUSTOMER SERVICE REPRESENTATIVE, Net Spend, Feb 2014 - Apr 2014,

Austin, TX

•Provider of prepaid debit card and financial services to individuals

•Addressed inquiries related to prepaid cards, offering guidance on usage protocols while maintaining and updating records

•Committed to strict adherence to NetSpend's account security procedures.

Customer Service Representative/Dispatcher, Capitol Metro, Mar 2007 - Oct 2013, Austin, TX

•Transportation provider that operates buses, paratransit services and commuter rail systems

•Orchestrated seamless coordination of customer bus routes and adeptly resolved concerns

•Employed proactive communication strategies with bus drivers to ensure optimal on-location support and precise guidance for call-in customers, enhancing overall service quality

•Promptly responded to general inquiries from customers via telephone and e-mail

Service Agent/Toll Collector, NAVIENT, Feb 2014, Austin, TX

•Xx

•An American student loan servicer managing nearly $300 billion in student loans for more than 12 million debtors

•Resolve DMV account issues & collect outstanding account payments

•Create records of the tickets and money received from motorists

EDUCATION

High School

West Oso High School, Corpus Christi, Texas TX, Jun 1983

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