Entry level positions

Yolanda Angel Ndlovu

Bloemfontein, Free State ***1

****************@*****.***

+270**-***-****

Friendly customer service professional committed to provide high quality service and developing customer relationships. Offering excellent interpersonal skill, communication skills in both verbal and writing, and knowledge of conflict resolution.

Work Experience

Insurance Broker

MTN - Bloemfontein, Free State

October 2023 to February 2024

• Offer products and services to potential clients.

• Answer inquiries.

• Conduct demonstrations.

• Process payments.

• Arrange billing plans.

• Perform follow-up calls.

Sales Administrator

Sizakala Motor Spares - Bloemfontein, Free State

January 2020 to July 2023

• Process orders via email or phone.

• Check data accuracy in orders and invoices.

• Contact clients to obtain missing information or answer queries.

• Liaise with the Logistics department to ensure timely deliveries.

• Maintain and update sales and customer records.

• Develop monthly sales reports

• Communicate important feedback from customers internally

• Ensure sales targets are met and report any deviations

• Stay up-to-date with new products and features

Education

Higher Certificate in Information Technology

Central University of Technology - Bloemfontein, Free State August 2021 to July 2022

Grade 12

Glenover Secondary - Chatsworth, KwaZulu-Natal

January 2019 to December 2019

Skills

• Computer literacy

• Customer service skills

• Microsoft Excel

• Communication

• Active listening

• CRM software

• Problem solving

• Interpersonal

Languages

• Zulu - Fluent

• English - Fluent

• Afrikaans - Fluent

• Sotho - Fluent

• Xhosa - Fluent

Links

https://www.linkedin.com/in/yolanda-ndlovu-8439421a2

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