Nilukshi Wijesinghe

Edmonton AB T*K *N* 437-***-****

ad4o0k@r.postjobfree.com

linkedin.com/in/nilukshi-perera-449817217/

SUMMARY

A self-motivated, disciplined and dedicated individual with the ability to complete assigned work under pressure with the highest quality. Have the ability to take leadership, be a talented team player and adapt any kind of environment with good interpersonal skills. A travel, tourism and hospitality Diploma holder, with over 10 years of experience in the customer service industry and a passion for working with people. Capable of handling a diverse range of customers while providing top-notch service.

SKILLS

Excellent communication skills

Administration skills

Ability to use a computer

Highly organized

Ability to take the best decision

Event coordination

Team Leadership

Team Management

Active listening skills

EDUCATION

Successfully completed Service Management – Travel, September 2021 – April 2023 Tourism and Hospitality Services Specialization Diploma in Seneca College, Ontario, Canada. WORK EXPERIENCE

Front of House Manager March 2022 – March 2024

La Scogleira Italian Cuisine, Toronto, Ontario, Canada

Ensuring excellent service to customer guests.

Monitoring cash handling procedures.

Hiring and training staff, ordering supplies, setting schedules, calling staff to cover busy shifts, organizing events, solving customer issues, and making sure people leave the restaurant pleased and happy.

Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.

Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.

Coordinated special events, including private parties and corporate functions, tailoring menus and decor to meet client needs while maximizing profits. Banquet Floor Captain June 2023 – March 2024

Liberty entertainment Group, Toronto, Ontario, Canada

Assisting managers and organizers with planning the layout and logistics of events.

Serving Food and Beverages to customers and provide the best dine-in experience in a friendly manner with a good personality.

Conducted pre-shift meetings with servers to review daily specials, event bookings, and anticipated needs for efficient shift preparation. Nilukshi Wijesinghe

437-***-**** Page 2 of 2

Enhanced team performance through effective communication and leadership, ensuring smooth operations during peak hours.

Branch Manager January 2014 – October 2021

2nd Chance Travels (PVT) Ltd. – SriLanka (IATA registration number 07301910)

Managed all staff members, handled accounting operations, worked with other staff members in the branch for the success of the company.

Ticketing Manager November 2012 – December 2013

2nd Chance Travels (PVT) Ltd. – SriLanka (IATA registration number 07301910)

Co-operated with sub agents, branches in our company to issue Air tickets and other operations. Travel Executive July 2012 – October 2012

2nd Chance Travels (PVT) Ltd. – SriLanka (IATA registration number 07301910)

Coordinated with other junior staff and worked to achieve the goals of the company. Travel Assistant March 2012 – June 2012

2nd Chance Travels (PVT) Ltd. – SriLanka (IATA registration number 07301910)

Had a good communication with customers and arranged best inbound and outbound tours according to their desires.

Provided air-tickets to fly any destinations in the world for customers by satisfying them.

Provided visa services for customers.

Reserved hotel bookings for customers according to customers’ desires.

Participated in promotion campaigns.

Offered travel insurance to customers.

Director/Shareholder August 2018 – October 2021

Kinagahapitiya Super Private Limited in Kirimatiyana, SriLanka

Developed and implemented plans and objectives for the supermarket in an effective and innovative fashion.

Handled the business accounting process.

PROFESSIONAL QUALIFICATION

Smart Serve Ontario Certificate on March 05, 2022.

The Travel Industry Council of Ontario (TICO) Education Standards Travel Counsellor Exam as required by the Travel Industry Act, 2002 Ontario Regulation 26/05 certificate on February 24, 2022.

Sabre Red New Hire Training certificate in December 2022.

GR-eMS reservations & Ticketing in Amadeus certificate in February 2023.

The Travel Foundation online training certification in April 2022.

Airline Fares / E Ticketing, GDS, Reservations, Marketing, Cargo & Airport Operations Diploma (Travel and Tourism) covering the Principles and Practices for Selling International Air Travel at International Airline Ticketing Academy in Colombo, SriLanka in May 2012.

Sexual Violence Policy Training Certificate in January 2022.

Ministry of Labour, Training and Skills Development’s training module: Worker Health and Safety Awareness in 4 steps in January 2022.

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