Tawana Latham

* ****** **.

Hampton, Va. *****

ad4nzj@r.postjobfree.com

305-***-****

Summary

Ambitious, dependable worker offering over 7 years of customer service experience, facing management roles. Displaying key strengths in organization and efficiency. Ready to enhance company revenue and company image by providing excellent, effective services to valued customers.

Work Experience

Massimo Zanetti Beverage Suffolk, Va.

Processing Operator Nov. 2023 – Jan. 2024

· Filling out paperwork and communicating status and changeover in work areas.

· Prepare for the efficient start-up of roasters which includes checking production schedules, making sure green coffee is available, and completing necessary paperwork.

· Coordinate the changeover activities to ensure the process occurs quickly and efficiently with as little downtown as possible.

· Communicate any changes made on the equipment to coworkers and other affected departments.

· Monitor daily roasted coffee production figures.

· Continuously monitor quality and check products for defects.

· Ensure specifications Sheets are followed precisely.

· Demonstrate dependability and promote teamwork.

Fisher Island Community Association Miami Beach, FL

Mailroom Supervisor Nov. 2021 – July 2023

· Provide the highest level of customer service to all encountered.

· Open and close mailroom.

· Organize and evaluate workflow, recognizing work well done and addressing unsatisfactory performance.

· Train new hires.

· Create and manage team schedules.

· Resolve minor and escalated complaints.

· Check monthly reports to ensure accuracy of all transactions.

· Managed inventory.

· Comply with established policies and procedures.

· Interact with Fed Ex, UPS, Amazon, and DHL to ensure packages are retrieved and delivered in a timely manner.

Fisher Island Community Association Miami Beach, FL

Public Safety Officer June 2021 - Nov. 2021

· Prevent the access of unauthorized persons on the ferry boat to enter onto Fisher Island.

· Provide the best possible protection to residents, guests, visitors, employees, and company assets.

· Perform stationary post duties and mobile patrol to include special assignments, responding to calls for service, escorting persons, investigations, and writing reports.

· Be familiar with company and departmental policies, procedures, and local, state and federal laws.

· Respond to all accidents, including medical, fire, and criminal incidents.

· Provide the highest level of customer service to all encountered.

Smithfield Packing Smithfield, Va.

General Production May 2018 – March 2021

Understand and follow oral and written instructions.

Stand on concrete and/or platforms for up to a 12-hour shift.

· Work in cold areas

Work while wearing a hard hat, hearing/eye protection, and steel-toed safety shoes.

Work with sanitation/cleaning chemicals

Climb/move on ladders, steps, stairways, walkways and platforms.

Printpack Inc. Newport News, Va.

Quality Technician May 2015 – Nov. 2017

· Inspect sample bags.

· Communicate with previous and current shift operators, and lead regarding ongoing safety, process, or machine issues.

· Shutdown machine if the operator is not available and bags are defective.

· Ability to operate test equipment, and to perform test methods according to procedure and specification.

· Ensure product meets all work order requirements, quality, customer, and internal specifications.

· Perform material testing per specification, record test results and disposition material as pass/fail per results.

· Understand and complete accurate work in computer database programs.

· Participate in safety improvement programs/projects including BBSOs and 5S events/ responsibilities including work area cleaning.

Printpack Inc. Newport News, VA

Quality Inspector II August 2012 – May 2015

· Inspect, pack and label products.

· Visually detect small defects and classify them according to standard defect

definitions.

· Support Printpack Production System and 5 S initiatives.

· Perform tasks in a safe, efficient manner.

· Work in a team environment to achieve team goals.

· Operate forklift.

Education

Thomas Nelson Community College

Office Administration Technologies

May 2023 – Dec. 2024

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