Customer Service Professional

Ravanna C. Jackson

Charlotte, NC **************@*****.*** 864-***-****

EDUCATION

Trident Technical College Charleston, SC

Associate of Arts December 2022

● Relevant Coursework: Interpersonal Communication, Corporate Communication, and Social, General, Cognitive Psychology

WORK EXPERIENCE

Jones Lang Lasalle (JLL) Charlotte, NC

Tenant Services Coordinator, Truist Center headquarters Aug. 2022 - Dec. 2023

● Greet visitors, answer phones, code invoices, and inform tenants of events

● Perform office administrative duties by restocking supplies and purchasing requests

● Liaison between tenants, vendors, and building staff facilitating communication

● Manage personal and Property Management email inboxes

● Receive building access forms and approve with Engineering team

● Use Excel to input and keep track of tenant badge requests

● Implemented the buildings Work Order system, Prism

● Manage the buildings mailroom by sorting packages

● Perform weekly janitorial walks inspecting floors and grounds for cleanliness

● Input vendors plus tenants Certificates of Insurance and keep compliant

● Keep track of retailers monthly sales reports and upload to PM’s SharePoint account A Little Impolite Podcast Charlotte, NC

Executive Producer 2022

● Coordinated guest onboarding calendar and set-up interviews

● Edited individual recordings and managed guest’s assets

● Acted as an intermediary between host, guest, and publisher

● Promoted workflow efficiency by organizing guest and show information

● Maintained the hosts preferred schedule and updated guests of changes

● Researched guests prior to interview and created engaging questions Fitking Charlotte, NC

Customer Service Manager 2021-2022

● Managed customer service inbox by answering questions and resolving issues

● Responsible for incoming calls and maintaining customer satisfaction

● Used e-commerce sites to handle customer inquiries

● Supported Shipping Department by processing equipment orders and packing customer orders

● Received and processed returns

● Recorded daily cash deposits

● Reported and verified inventory counts monthly

LEADERSHIP EXPERIENCE & ACTIVITIES

Delta Gamma Charleston, SC

Full Member 2016-2018

● Participated and volunteered for Philanthropy event, Service for Sight giving eye tests to children SKILLS

● Communication, Organization, Client Relations, Time Management, Critical Thinking, Genea, Easy Lobby, Google Drive, Microsoft Office Suite, Microsoft SharePoint, Building Engines Prism, Adobe Acrobat Pro

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