Khansa Fatima

Addison, IL ***** 773-***-****

www.linkedin.com/in/khansafatima ad4nyj@r.postjobfree.com

Senior Quality Control Analyst

Ensuring Integrity & Reliability of IT Systems Through Rigorous Quality Control Measures

Experienced IT professional with hands-on experience in software testing within agile methodologies. Proven track record of identifying software defects and ensuring product quality. Known for adapting to changing environments, managing time efficiently, and exhibiting leadership qualities in team settings. Expertise in fostering cross-functional collaboration to enhance product quality and streamline testing processes. Strong problem-solving, critical thinking, and communication skills contribute to effective project management. Recognized for exemplary leadership qualities and adaptability in dynamic team environments.

Manual Testing Quality Assurance (QA) Functional Testing Requirement Analysis Defect Tracking

Regression Testing Test Documentation Agile Methodology Waterfall Methodology

Structured Query Language (SQL) Database Testing Software Development Life Cycle

Testing Tools:

Azure Dev Ops, HP Quality Center (QC), ALM, HP UFT

Microsoft Tools:

MS Word, Excel, PowerPoint, MS Access

Databases:

Oracle 11g, SQL Server

Data Modeling:

Data Analytics, Star Schema, and Snowflake Schema Modeling

Programming Languages:

Java, PL / SQL, SQL

Web Services:

SOAP, RESTful, SoapUI Tool

Professional Experience

ELEVANCE HEALTH, Chicago, IL (Remote) 2022 - 2024

IT Senior Quality Control Analyst

Led QA team and planned comprehensive testing for various software products. Performed testing to maintain quality and efficiency of products in Home Health, Post Acute Care Medicare, Medicaid, and DMEPOS. Followed Agile / Scrum Methodologies for all project activities.

Led and coordinated testing efforts for small to medium initiatives, ensuring creation and execution of essential test assets (plans, cases, scripts, metrics), validating developed applications aligned with specified requirements and design.

Performed Smoke Testing, Functional Testing, end-to-end Testing, Regression Testing, and User Acceptance Testing, reducing system breaks 50%.

Built status report for number of issues tested, passed, and failed based on issue severity, category, and number of new issues raised, improving defect resolution timeline 25%.

Contributed to identification of 250+ software defects for new products and project launches, resulting in product improvement of over 50%.

Ensured strict adherence to applicable SDLC and testing processes, and identified opportunities for test automation, optimizing testing efficiency and ensuring comprehensive test coverage.

Coordinated defect triage meetings with development and subject matter expert (SME) teams, streamlining communication between teams and ensuring efficient issue resolution.

Wrote and executed SQL queries to validate data in QA, stage, and production environments, leading to 10% reduction in overall testing hours.

Khansa Fatima ad4nyj@r.postjobfree.com Page Two

ELEVANCE HEALTH (Continued)

Managed test data by identifying gaps and bugs early in testing process to minimize costly rework, enhancing product quality and bolstering stakeholder confidence.

Implemented proactive quality assurance practices, resulting in multiple Impact awards.

CONFLUX SYSTEMS, Atlanta, GA 2019 - 2020

QA Software Tester (Intern)

Supported Software Quality Assurance (QA) team in manual processes, including testing mobile version of Point of Sale (POS) application. Utilized Structured Query Language (SQL) queries and Tool for Oracle Application Developers (TOAD) to validate data. Created test data and verified enhancements and bug fixes to internal software systems and websites. Managed test cases, defects, and reports in HP Quality Center Application Lifecycle Management (ALM). Exercised Application Programming Interface (API) and Web Services using SoapUI.

Assisted in execution of manual test cases for variety of software applications, gaining exposure to different testing methodologies such as waterfall and agile.

Conducted web service testing, including SOAP and RESTful services, and validated XML request and response using SOAPUI tool, reducing bugs 40%.

Worked on Linux environment to execute shell scripts and stop and start application servers, improving system stability 20%.

Additional Relevant Experience

FRANKLIN SPECIAL SCHOOL DISTRICT, Nashville, TN, Substitute Teacher

TENNESSEE STATE UNIVERSITY, Nashville, TN, Team Lead, (Senior Project)

Education

Bachelor of Science (BS), Computer Science, Tennessee State University, Nashville, TN

Concentration in Cybersecurity and Networking

Member of Golden Key International Honor Society

Associate of Science (AS), Computer Science, Nashville State Community College, Nashville, TN

Certifications / Learning

Oracle Cloud Infrastructure Foundations, Certified Associate, 2020

Hypothesis-Driven Development from University of Virginia

Technical Support Fundamentals from Google

Advanced Microsoft Power BI

Microsoft SQL Server, Essential Training, 2019

Implementing Data Warehouse SQL Server, 2019

Complete Guide to Software Testing by Udemy

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