Customer Service
Resume:
Christina McKee-Bathan
Corona, CA *****
***************@*****.***
WWW: https://bold.pro/my/christina-mckee-bathan/221r
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Compassionate Client Care
Care Documentation
Support Advocacy
Care Plan Management
Experience
March 2008 - May 2010
Teresita S Bathan - Santa Clarita, CA
Home Health Aide
Assisted with personal care activities, such as bathing, dressing and grooming.
Provided companionship and monitored health condition of clients.
Transported clients to doctor appointments and social events.
Prepared meals and snacks according to prescribed diets.
Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Assisted in ambulation and exercise routines for clients.
Changed bed linens and maintained a clean living environment for the client's safety.
Administered medications as instructed by physician or nurse practitioner.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Administered prescribed medications under direction from physician.
November 2006 - June 2009
Orchard Supply Hardware LLC - Santa Clarita, CA
Lead Customer Service Representative
Provided guidance and support to customer service representatives.
Assisted in resolving escalated customer complaints.
Handled inquiries from customers regarding product information or services offered.
Identified opportunities to enhance customer satisfaction levels through process improvements.
Tracked customer issues and worked closely with relevant teams to resolve them quickly.
Trained new employees on company customer service policies and service level standards.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Collected deposits or payments and arranged for billing.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
January 2001 - January 2005
Countrywide Home Loans - Simi Valley, CA
Cash Management Specialist
Monitored incoming payments from customers and applied them correctly to their accounts.
Responsible for the Soldiers and Sailors program, which was designed to prevent deployed service personnel from losing their homes to foreclosure
My department was also tasked to locate loan payments that had been misapplied to the wrong accounts.
Education and Training
June 1988
Vallejo Sr High School Vallejo, CA
High School Diploma
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