Lilika Farrell *** Luther Road

Glen Burnie, MD **061

410-***-****

ad4nww@r.postjobfree.com

EXPERIENCE

The Maryland Renaissance Festival, Crownsville MD — Ticket Scanner

**/ **** - **/****

- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.

- Determined authenticity and applicability of presented tickets.

- Maintained a positive working relationship with fellow staff and management.

- Maintained a safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.

- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.

- Greeted and assisted customers to foster positive experiences.

- Exceeded customer satisfaction by finding creative solutions to problems.

The Maryland Renaissance Festival, Crownsville MD — Cashier

08/ 2021 - 10/2022

- Processed sales transactions to prevent long customer wait times.

- Directed trash removal and sanitation procedures to keep aisles and register areas organized.

- Delivered a high level of customer service to patrons using active listening and engagement skills.

- Answered product questions with up-to-date knowledge of sales.

- Worked closely with front-end staff to assist customers.

- Tracked company inventories, moved excess stock and arranged products to improve sales.

- Collected payments and provided accurate change.

- Trained new team members in cash register operation, stock procedures and customer services.

- Learned roles of other departments to provide coverage and keep store Operational.

Skills

• Courteous and Professional

Demeanor

• Problem-Solving

• Cleaning and Sanitizing

• Guest and Client Satisfaction

LANGUAGES

Japanese - speaking, listening

English- speaking, listening,

reading, writing

The Maryland Renaissance Festival, Crownsville MD — Game Operator

08/ 2021 - 10/2022

- Prepared reports for management of equipment failures and breakdowns.

- Performed daily upkeep and cleaning of game room components.

- Collected, tallied and documented tokens from token actuated games.

- Delivered instructional guidance to guests on game room equipment.

- Assessed weekly inventory and submitted prize and supply orders for approval to the general manager.

- Provided physical assistance to visitors getting onto and off of rides.

- Sold tickets and collected additional fees from customers for special services.

- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences

EDUCATION

Old Mill High School, Millersville MD — High School Diploma

08/ 2019 - 06/ 2023.