D e r w i n P. F r a n c i s

**** ********* ****

ad4nw3@r.postjobfree.com

Phone: 347-***-****

Brooklyn, NY 11203

SUMMARY

Administrative Professional with a successful career supporting business with accurate financial reporting, contract maintenance, data management and customer relations. Demonstrate the correct mix of attitude, skills, teamwork and efficient workflow management that contributes to seamless office operations.

Strong Organizational Skills

Documents, Reports & resentations

Customer Service Professional

Information & Records Management

Client Communications / Problem solution

Team Player/Interoffice Personal Skills

COMPUTER SKILLS

Microsoft Certified Professional, Windows 2008, Windows 10, Internet Explorer, Mozilla Fire Fox, Norton Antivirus, Photoshop, Microsoft Office, WinZip and Lotus Notes, Sharepoint, Peoplesoft.

PROFESSIONAL EXPERIENCE

United Health Group – Brooklyn, NY (Contract Assignment) ` 04/20 – 08/21

Test & Trace/Customer Service Rep

Admin support for supervisors. Prepared correspondences, documents, for weekly contact tracing.

Developed relations with the public since the pandemic started & provided food, hotels, and job protection. Data entry work for Word documents, Excel reports & Presentations

Customer service for inquiries of products and those who asked to quarantine & wanted to remain safe until their infectious period was over.

AMERICAN STOCK TRANSER. – Brooklyn, NY 11/17 – 01/20

Customer Service Rep/Research Analyst

Customer Service relations to assist Brokers & Attorney’s in their inquiries.

Proactively assisted customers with inquiries and resolved potential customer service issues

Procedures for Sales, Stock Tranfsers and redeeming Certificates

Performed different document procedures that pertained to different Shareholders accounts

OPINION ACCESS CORP. – Long Island City, NY 05/16 – 09/17

Interviewer/Customer Service Rep (Temp Assignment)

Interview respondents to get full their opinions on a variety of topics

Gather opinions from all parts of the country to fulfill businesses needs

Political, drug & alcohol and some health care coverages are some of our main surveys

NEW YORK DEVELOPMENT – Brooklyn, NY 10/13 – 01/14

Administrative Assistant (Contract Assignment)

Prepared correspondences, documents, invoices and training materials for trainers each week

Organized materials for various training conferences. Compiled expense reports

JP MORGAN CHASE – Brooklyn, NY 09/11 – 11/12

Research Analyst / Document Retrieval (Contract Assignment)

Successfully Investigated loan modifications/IFR forms to clarify borrower’s mortgage history.

Identified and summarized information collected utilizing systems database to inform the underwriters of the research performed

Demonstrated organizational skills while compiling and preparing information to assist other departments and corporations IE: Deloitte

Consistently remains updated on every Chase works policy/procedure revised modification rules and Code of Conduct utilizing Peoplesoft.

Processed and received new accounts to be entered daily into company’s database (Sharepoint)

HEALTH FIRST – New York, NY (Staffmark Temp Assignment) 09/10 - 03/11

Customer Service Rep/Asst. Circulation Rep

Coordinated weekly inventory reports, carried out order entries and processed health forms for approval. Approved/Disapproved members for gift card program

Created new files daily and input customer accounts into the company database

Effectively handled Customer Service Issues with members new to the Health First G/C program.

Qualified skills performed and procedures to assist customers in their research.

Prepared and processed incoming/outgoing mail orders

OFFICE DEPOT – New York, NY 07/06 - 06/08

Administrative Sales Assistant

Compiled daily sales numbers for managers and account executives each selling day

Processed purchase orders for NY state contract, including: schools, colleges, government offices

Effectively solved office technical equipment issues, Ex: Computers, printers, copiers, fax machines

Performed Customer Service duties, discussed agreements with clients; ensured all deliveries were accurate and on time

Successfully supported over 12 sales reps with the administration of monthly reports, daily numbers, company materials and sales supplies

NORMANDY REAL ESTATE PARTNERS – New York, NY 12/05 - 04/06

Administrative Assistant

Handled management inquiries and resolved tenant service issues utilizing Workspeed system

Administered company database to create and expedite purchase orders for monthly invoices

Maintained files/records and provided administrative support for the Building Management

DISCOVERY COMMUNICATIONS – New York, NY (Temp Assignment) 11/04 – 03/05

Deal Analyst

Tracked deals through Lotus Notes on perspective clients for account executives

Created and edited the television network deals on the deal log spreadsheet

Made travel arrangements for reps/Collected and prepared travel expense reports on a weekly basis

Notified account executives when the network deals were inconsistent with rate card

YELLOW BOOK – New York, NY 04/97 – 05/04

Administrative Sales Assistant 1999 – 2004

Prepared projects and weekly sales tracking reports for managers and account executives

Provided administrative support for Account Executives, Managers and Vice President of Sales

Compiled research material to support account executives on new business deals

Successfully managed the opening of the NYC branch location, directed day to day operations

Oversaw employees, worked with district managers and established new deals with vendors.

Maintained and upgraded office equipment, including deployment of Windows/Office 2007.

Developed and maintained multiple spreadsheets, word documents and power-point presentations.

EDUCATION

Business Administration – Ashford University Online (Present)

Associate Degree in Applied Science – Technical Career Institute, New York, NY (1998 - 2001)

Accounting – Pace University, New York, NY (1991 – 1992)

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