HENRY K. BENNETT

**** ******** ******, *** ***, Lancaster, NY 14086 • 716-***-**** • ad4nrp@r.postjobfree.com ACCOUNT MANAGEMENT / COLLECTIONS SPECIALIST

Experienced, results-oriented Collections Specialist who thrives in a fast-paced environment. Great people skills, organized, and thorough. Inherent ability to listen intently to customers and provide them with options to help them be successful. Able to work in fast past environment. Areas of strength include:

- Strong Negotiator

- Account Management

- Follow-up & Payments Tracking

- Collection Process Acceleration

- Proficient in MS Windows, Word & Excel

- Communication & Problem Solving Skills

- Able to multitask & Prioritize

- Resourceful and Discreet

- Short Payments Management

- Liquidation of Account Balances

EDUCATION

Associates Degree, SUNY Erie Community College, Buffalo, NY PROFESSIONAL EXPERIENCE

Recovery Specialist, North Star Location Services, Cheektowaga, NY (2009 – Present)

- Consistently ranked in the top ten Collection Specialists each year.

- Achieved monthly goal and budget hit each month

- Identify and discuss issues attributing to account delinquency and management.

- Develop long-term relationships with customers who can only afford minimal monthly payments.

- Negotiate account resolutions, accurately input and document all actions within the collection system.

- Analyze customer accounts and assist customers in finding a way to meet financial obligations without getting further behind by setting up reoccurring payments.

- Negotiate immediate full payments that are acceptable and timely arrangements.

- Create, develop, and implement core collection policies aimed at reducing client delinquencies, isolate delinquent accounts, and determine balanced owed.

- Maintain clients’ records by updating payment and account information. Collections Specialist, Creditors Interchange, Cheektowaga, NY (1997-2009)

- Exceeded monthly goals (cash value of 75-150K monthly).

- Developed and maintain relationships with customers who have gone delinquent with their credit cards (1.0-1.5 million desk value each month)

- Located customers who moved (skip tracing), established a plan of action most suitable to customers’ financial situation (balance in full/settlements/pay plan arrangement), maintained professional working relationship with customers,

- Knowledgeable and fluent with Fair, Debt, Collections, Practicing Act (FDCPA), and state laws for collection practices.

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