Customer Service Warehouse Associate
Resume:
Gary Green
Cypress, TX *****
********@*****.***
To secure a diversified production or customer service position that offers future growth allowing me to utilize and enhance my customer service skills.
Work Experience
Warehouse Associate/Virtual Support Operator
Roomer Has It Staging & Restyling - Houston, TX
August 2021 to Present
Pickup, delivery, loading and unloading of furnishings, decor and equipment from local vendors to clients’ residence or commercial properties. Aid in assembly, placement and installation of furniture, decor, cabinetry, flooring and hardware. Record and maintain logs, install dates and inventory. Stock supplies and prepared for shipment.
Answer calls, respond to emails and schedule in-home and virtual consultations. Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Call clients and customers to inform them about the company’s new products, services and policies. Guide callers through troubleshooting, navigating the company site or using the products or services. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items. Collaborate with other call center professionals to improve customer service. Help to train new employees and inform them about the companys’ customer management policies. Loader / Unloader
3D Trucking and Transportation - Fresno, TX
August 2020 to August 2021
Prepared and completed orders for delivery or pickup according to schedule (load, pack, wrap, label, ship). Received and processed warehouse stock products (pick, unload, label, store) weighing up to 100 lbs. Performed inventory controls and keep quality standards high for audits. Maintained a clean and safe working environment and optimize space utilization. Completed diary logs into inventory. Reported any discrepancies. Communicated and cooperated with supervisors and coworkers. Operated and maintained preventively warehouse vehicles and equipment. Followed quality service standards and comply with procedures, rules and regulations. Part-time duties included answering calls, dispatching and scheduling loads and deliveries
Education
Cypress Parks High School, High School in General Studies 2022
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