OT

OLGA TRUJILLO

Olga Trujillo 858-***-****

ad4nqf@r.postjobfree.com

Professional Summary

Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering a hard working mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Accomplished Assistant Store Manager with 7 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Friendly and enthusiastic manager who consistently meets customer service satisfaction goals. Punctual retail sales professionals focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Attentive Customer Service Representative with 7 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Work History

Gemological Institute of America- AR and AP analyst Carlsbad, CA11/2021 - Current Skills

● Staff management ● Sales and marketing ● Customer service ● Strong client relations ● MS Windows proficient ● Active listening skills ● Active Data Online ● Multi-line phone talent ● Shipment processing ● Retail merchandising experience ● Excellent work ethic ● Consistently meets sales goals ● Detail-oriented ● Shipping and receiving professional ● Credit card processing ● Natural leader ● Retail sales ● Scheduled and assigned daily work and activities ● Fluent in Spanish ● Recruited and developed 7 employees for customer service

● Proficient in the cash management department.● Computer literate ● Reduced risk by ensuring safety compliance adherence. ● POS systems expert ● Supervised site investigations, reported issues and escalated those that ● POS systems knowledge required further assistance.

● Stocking ● Cash handling and management, SalesForce specialist, work Day, CyberSource, Jenzabar, Heartland, Teams, Excel, 8x8 Communication system. Spectrum (West, East) People soft .

Education

2017National UniversityLa Jolla, CABachelor ofScience: Accounting 2020Colorado State University - PuebloPueblo, COMaster of Science: Accounting